Associate Director

Business Overview 

We are Rapport, an Out of Home - OOH - media agency and we're known for the strength of our relationships. Rewarding Connections is at the heart of everything we do. It's all about collaborative and successful partnerships and a passion to deliver valuable results. As OOH becomes more engaging, interactive, and content-driven, we're here to guide advertisers and agencies through the evolving media landscape. Please visit Rapport’s website for more information. Rapport is a member of the constellation of companies within Mediabrands and is wholly owned by Interpublic (NYSE:IPG). https://rapportww.com/us/    

Position Summary

• Develop and maintain strong client relationships through effective client service, proactive problem solving and the successful execution of all facets of account management with clients, agencies, and media owners
• Manage team by developing staff through performance management and giving consistent feedback; ensure manager on team is doing the same. Identify with staff, developmental opportunities and help them to work toward their professional goals
• Retain and grow existing client budgets and develop new business from existing accounts; maintain awareness of assigned clients’ situations and goals while proactively anticipating needs
• Present market updates, trends and insights to clients and agencies; identify potential client issues and work with team to develop solutions
• Work with Account Director to meet and exceed client and agency needs, looking for ways to proactively grow the business
• Ensure planning process is being adhered to, utilizing industry tools and internal tools effectively
• Provide consistent and thorough management for internal support to traffic each month’s campaigns, ensuring the accuracy of client specific strategic direction

Required Skills & Experience

• Proven ability to maintain and grow client relationships through the delivery of high-quality customer service
• Previous experience in presenting to clients, or in a client-facing role and account management
• Rapport does not require candidates to have a college degree

Desired Skills & Experience

• Excellent verbal and written communication skills, including presentation skills
• Ability to juggle multiple priorities in a fast-paced environment while managing tight deadlines
• Strong strategic, organizational, and analytical skills
• Ideally 6+ years’ experience within either an OOH or full-service media agency

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days. 

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award. 

The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applica