Senior Network Operations Engineer

<p>Our primary objectives are: </p> <p>Ensure maximum possible service availability and performance </p> <p>Deliver premier customer service </p> <p>Provide comprehensive support to our Engineering and other Operational and technical teams </p> <p>These objectives translate into a broad and dynamic scope of responsibilities for the GNOC team. Engineers will have the capability to centrally manage OCI’s networks and implement automated solutions to address common operational challenges efficiently.  </p> <p> </p> <p><strong>TECHNICAL QUALIFICATIONS:</strong> </p> <p>Networking </p> <p>Expert knowledge in the following protocols: BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS  </p> <p>Comprehensive/Broad experience in at least 3 of the following network technologies: Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit management </p> <p>Expert analytical skills and ability to collate and interpret data from various sources </p> <p>Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly </p> <p>Experience working in a large ISP or cloud provider environment </p> <p>Exposure to commodity Ethernet hardware (Broadcom/Mellanox)  </p> <p>Cisco and Juniper certifications are desired </p> <p>GPU/RDMA </p> <p>Experience in GPU/RDMA network environments is highly desired </p> <p>Experience with High Performance Compute </p> <p>Experience with InfiniBand </p> <p>Design </p> <p>Participate in Network lifecycle management through network build and/or upgrade projects </p> <p>Participate in network solution design review </p> <p> </p> <p><strong>SOFT SKILLS &amp; OTHER DESIRED EXPERIENCE:</strong> </p> <p>Highly motivated and self-starter </p> <p>Bachelor’s degree is preferred with at least 3-5 years of network-related experience </p> <p>Excellent time management and organization skills  </p> <p>Comfortable and able to deal with a wide range of issues in a fast-paced environment </p> <p>Excellent organizational, verbal, and written communication skills </p> <p>Experience with Incident Response plans and strategies </p> <p>Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role </p> <p> </p> <p><strong>Automations/Scripting </strong></p> <p>The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks  </p> <p>Preference for individuals with experience in scripting, network automation and databases - Python, Puppet, SQL, and/or Ansible </p> <p>You will use automation to complete work and develop scripts for routine tasks </p> <p> </p> <p><strong>Project Management </strong></p> <p>Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members </p> <p>Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met </p> <p> </p> <p><strong>Leadership</strong>: </p> <p>Collaborates with the GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilities </p> <p>Takes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the GNOC </p> <p>Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams  </p> <p>Conduct interviews and participate in the hiring process for junior level engineers </p> <p>Lead and/or represent the GNOC in vendor meetings, reviews or governance boards </p> <p> </p>   <p><strong>RESPONSIBILITIES:</strong> </p> <p>NOC Operations </p> <p>Using existing procedures and tooling, develop and safely complete network changes </p> <p>Mentor, onboard and train junior engineers </p> <p>Participate in operational rotations providing break-fix support  </p> <p>Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors </p> <p>Provide on-call support services as needed, job duties are varied and complex, needing independent judgment </p> <p>Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services </p> <p>Fault handling and escalation - Identifying and responding to faults on OCI’s systems and networks, collaborating closely with 3rd party supplie