CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
• Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
• Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
• Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.
• Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast.
• Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.
• Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.

Position Purpose

The Field Service Executive works closely with customers to implement best‑practice asset management solutions and help them optimize their supply chains. The role focuses on maximizing asset productivity by ensuring efficient asset flows throughout the assigned region, including the correct allocation and effective use of CHEP equipment.

** YOUR MISSION ** – WHAT WILL YOU DO? **

• Manage empty stocks at retail and co-ordinate with all involved departments (Planning, Logistic Execution, Carrier Management, Back Office) the collection of pallets

• Manage and implementation of agreements to recover CHEP material to drive efficiency

• Execution of action- and visit plans based on detailed customer- and KPI analysis of own accounts

• Development and execution of actions to minimize equipment losses (NCD- locations, Blue Codes, etc.)

• Support in implementation of actions at the retailers in line with Retail local strategy

• Execution and co-ordination of physical audits

• Close cooperation with Commercial and Supply Chain Team to ensure support and information flow between departments

• Participation in current department projects and other tasks delegated by Line manager

** WHAT WE ARE LOOKING FOR ** :

• Supply chain or business qualifications

• Experience in sales, customer service, logistics, debt collection or direct work with clients

• Experience in B2B preferred

• Results-based skill set with strong influencing and negotiating skills

• Driving license B category

• Ability to travel across the Czech Republic

• English and Czech are essential

** WHAT WE OFFER ** :

• Competitive salary package with annual bonus

• Compa