About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

All of our positions are fully remote. You do not have to relocate to join us!

.

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works). We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world.

Please check out our public handbook to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. You can also check out independent reviews by other candidates on Glassdoor. If this job description resonates with you, we want to hear from you!

All of our positions are fully remote. You do not have to relocate to join us!

How we work

We love working async and this means you get to do your own schedule.

We empower ownership and proactivity and when in doubt default to action instead of waiting.

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as Global Payroll - Customer Implementation Success Manager, Services, joining our Payroll Customer Service team.

Our ambition is to provide the best end to end customer experience. The Global Payroll - Customer Implementation Success Manager, Services, Services will provide direct support to our enterprise Global Payroll customers and business groups within Remote. Responsibilities include customer leadership, compliance, operational delivery, and cross functional engagement for all assigned programs. This is a hands-on role actively engaged in day to day activities and provides best in class support to our enterprise customers service needs. In working closely with the Manager, Global Payroll Customer Support of the Payroll Services team and other team members across Remote - including marketing, people, sales, CX, engineering, growth, payroll, employee onboarding and lifecycle, this position will provide analytical, administrative, informational, and technical support in the delivery of the Payroll Services programs to our customers across the globe.

Key Responsibilities:

• Support and drive the transitioning of new customers from their existing human capital management software to the product suite; utilize effective client service and change management practices to ensure a smooth conversion
• Act as the primary client contact throughout the client onboarding process; escalate needs, issues, concerns to the business partners and management as appropriate
• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients’ requirements and business objectives are defined clearly in Statement of Work and are well understood by the entire project team.
• Serve as the subject matter expert and advocate for the product suite; ensure set up is consistent with the clients’ needs and expectations
• Proactively consult clients on best practices and necessary system and process changes to achieve milestones and goals
• Possess working knowledge of the full product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines
• Work in coordination with non-client facing Implementation team members to ensure accurate database configuration.
• Test client data and system configuration