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Solution Architect - Service Cloud
ThunderRemote US, United StatesRemotefull_timeVerifiedPosted 9 Dec 2025
About the role
Solution Architect - Salesforce Service Cloud Location: Remote (United States)
Thunder's Solution Architect is responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision and strategy that enables best-in-class business outcomes.
Our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with client’s business goals, while managing expectations related to scope of work.
Ideal candidates will demonstrate previous consulting experience within Salesforce Service Cloud, and will partner with a Technical Architect to comply with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications.
Role + Responsibilities:
Qualifications:
Why Thunder? Because You Deserve More Than Just a Job.
Perks In Store for You:
Thunder's Solution Architect is responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision and strategy that enables best-in-class business outcomes.
Our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with client’s business goals, while managing expectations related to scope of work.
Ideal candidates will demonstrate previous consulting experience within Salesforce Service Cloud, and will partner with a Technical Architect to comply with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications.
Role + Responsibilities:
- Responsible for overall Salesforce Service Cloud solution design and implementation
- Lead business and technology analysis and provide CRM domain expertise
- Lead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views
- Partner with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold
- Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team
- Champion the adoption of reusable architecture assets to improve efficiency
- Produce documentation to aid in the understanding of existing architecture solutions
- Own the overall execution of implementation deliverables and QA
Qualifications:
- 4-6+ years’ of consulting experience within the Salesforce ecosystem
- Significant experience with Salesforce suite of products, especially Service Cloud, Sales Cloud, and/or Experience Cloud
- Experience serving as the primary interface with offshore partners
- Experience with hands-on solutioning on the Salesforce platform, for a variety of clients (including enterprise and large implementations)
- Demonstrated ability to confidently lead multiple engagements, at varying stages, at the same time
- Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations
- Strong business processes, process documentation, and process improvement skills
- Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per role
- Required Salesforce Certifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant
- Preferred Salesforce Certifications: Field Service Consultant, Experience Cloud Consultant, System Architect, Sharing and Visibility Designer, Service Cloud Voice (Accreditation)
Why Thunder? Because You Deserve More Than Just a Job.
- A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
- Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications,
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