Customer Care Field Manager, Area Este (f/m/d)

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Customer Care Field Manager (f/m/d) will oversee and inspire a workforce with direct service teams in Spain. The individual will be responsible for leading a team of Customer Service Engineer. The Regional Service Manager will have responsibility to supervise service, repair and/or installation of products or solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. S/he will escalate complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. S/he will drive results through exceptional leadership skills, consistently championing and supporting a culture of continuous improvement, with an eye on reaching optimum performance on an individual and team basis. The successful person in this position will also enjoy a substantial opportunity for career development and growth within the parent company.

This position is part of the Customer Care Service Organization and will be a field-based role. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Customer Care Team reporting into the Senior Manager. If you thrive in a challenging leadership role and want to work to build a world-class Service Organization—read on

In this role, you will have the opportunity to be responsible for:

• Provide support to customers according to contract specifications and priorities.
• Drive the team with business priorities in mind.
• Maintain, optimize, and improve service KPIs in the central service region.
• Implement device installations and collaborate on complex large-scale automation projects.
• Build and develop a high-performance team with a focus on effective change management and recruiting top talent.
• Embrace Danaher core values and lead the team towards achieving company growth objectives through a metrics-driven, continuous improvement culture.
• Advocate for customer interests, build brand awareness, and represent the organization in various official occasions and customer engagements.

The essential requirements of the job include:

• Degree in Biomedical engineering or equivalent
• Experience in employee management and Leadership Skills being excellent team player
• Good technical knowledge
• High level of customer orientation and strong service mentality as well as persuasiveness and motivation
• Substantial experience within a complex organization in a high technology and medical product/service sector.
• Language skills: Spanish and English
• Ability to work flexible hours as business needs, available to travel 25% of the time.

You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible ro