Hotel Night Audit Lead - Full Time (Harrah's Laughlin)

Join the Caesars Entertainment Family

Why Harrah’s & Tropicana Laughlin Are the Employer of Choice!

At Harrah’s & Tropicana Laughlin, our Hotel Operations team keeps the heart of the resort running smoothly 24/7. As a Night Audit Lead, you’ll play a vital role in ensuring seamless overnight operations, exceptional guest service, and accurate financial balancing. When you join us, you’re stepping into a company that values professionalism, teamwork, and the kind of Family Style Service that makes guests feel right at home.

What Sets Us Apart

• Earn your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
• Student Loan Debt Assistance to help lighten your financial load
• A People First Culture where every team member is valued
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match to support your long‑term financial goals
• Caesars Entertainment’s signature Family Style Service that makes our workplace feel like home
• Paid Time Off so you can recharge
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

Night Audit Lead – Harrah’s Laughlin

The Night Audit Lead oversees the nightly operations of the Front Desk team while performing all essential duties of a Front Desk Clerk. This role ensures accurate financial balancing, smooth overnight guest service, and strong leadership during the resort’s quietest but most critical hours.

Key Responsibilities

• Greet guests warmly, verify reservations, and complete check‑in and check‑out procedures
• Prepare registration forms, obtain identification and signatures, and maintain accurate records
• Assign rooms based on guest needs, preferences, and availability
• Process billing inquiries, adjustments, and refunds with accuracy and professionalism
• Block rooms for groups, VIPs, Sales, and Casino departments
• Provide guidance, instruction, and support to Front Desk Clerks during the overnight shift
• Ensure all nightly audit procedures are completed accurately and on time
• Reconcile front desk accounts, credit card batches, room charges, and departmental revenue
• Prepare and distribute daily management reports, including occupancy and revenue summaries
• Monitor room inventory, rate integrity, and availability throughout the night
• Address and resolve guest concerns, complaints, or special requests promptly
• Maintain a clean, organized, and guest‑ready front desk and lobby environment
• Assist with emergency procedures and incident reporting when necessary
• Verify accuracy of all overnight check‑ins, check‑outs, and reservation updates
• Coordinate with Housekeeping and other departments to ensure accurate room status
• Support security by observing guest activity and reporting irregularities
• Train new overnight front desk team members and provide ongoing coaching
• Ensure compliance with cash‑handling procedures and maintain secure control of

Supervisory Responsibilities

• Directly supervises Front Desk Clerks during the overnight shift
• Provides coaching, support, and task direction to ensure smooth operations

Qualifications

• Ability to perform all essential duties with accuracy and professionalism
• Strong knowledge of company policies, procedures, and safety regulations
• Excellent communication skills in English
• Strong attention to detail, problem‑solving ability, and guest‑service focus