Credit and Collections Supervisor

Credit and Collections Supervisor
Supervises the day-to-day process and operations involved with collections on overdue/delinquent accounts. Reviews and develops policies and procedures and ensures compliance. Initiates demand letters, outbound calls, and handles escalated calls. Monitors collections activities for quality. Ensures that production targets are achieved.

Job Duties

• Supervise Credit and Collection Specialists.
• Maintain customer aging records, including working with customers and sales staff to resolve outstanding balances.
• Manage collections efforts with collection agencies/attorneys.
• Credit evaluation and order release.
• Monthly statement processing.
• Customer setup and account maintenance, including credit references, providing vendor information and W-9s to customers, contact name and address changes, etc.
• Customer service, including resolving account disputes, processing credit memos, reviewing and completing lien releases, following up on returned checks or credit card denials, etc.

Job Requirements

• Proficient in Microsoft Office programs
• Bachelor's Degree in Accounting or Business Program
• Minimum of five years experience, A/R credit and collections
• Must be able to pass background and reference checks, as well as a drug test