Senior Facilities Manager

What this job involves:

As a Senior Facilities Manager at JLL, you will manage all high-performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local regulations while overseeing the teams supporting your area of responsibility including FM, AFMs, Facilities & Engineering Coordinators. This comprehensive facilities leadership role combines operational excellence with strategic client partnership, requiring you to exhibit exceptional customer and stakeholder service and communication as a client-facing professional while supporting the IFM team to ensure clear management and ownership in driving internal operations and delivering services to the highest possible standards within adequate timeframes. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will play a crucial role in JLL's commitment to operational excellence by bringing people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications, and ability to proactively support the needs of staff, clients and business partners while ensuring the portfolio workplace delivers a great experience for visitors and staff. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will oversee some remote sites with ownership of multiple sites and people management to ensure satisfied customers throughout your community while supporting each team member's wellbeing and championing inclusivity and belonging across teams.

What your day-to-day will look like:

• Provide appropriate level of staffing in numbers and skill sets in alignment with Client to handle IFM Services, work volume and KPIs while ensuring team capability and development
• Develop and implement plans for continuous process improvement, cost reduction and efficiency, innovation and benchmarking to drive operational excellence across the portfolio
• Fully support Client's initiatives in effective and efficient fashion to drive operational excellence and meet leadership principles while maintaining strong client relationships
• Challenge and improve all aspects of cost and performance of business while developing and executing annual Team Strategic Plan aligned with organizational objectives
• Monitor PPM schedules, O&M's, warranties, Task System, Asset & Life Cycle Registers while ensuring Health & Safety compliance and regulatory adherence across all sites
• Proactively manage spend and budget locally in line with JLL policies including processing of PO's, invoices, budgets, and service charges while identifying cost savings opportunities
• Demonstrate leadership, give direction and mentor JLL team on site to promote engagement and excellence in customer service while fostering professional development
• Ensure and facilitate excellent communications with clients according to key stakeholders strategy while maintaining relevant information flow and setting appropriate expectations.

Required Qualifications:

• 5+ years of Facilities Management experience including interaction with senior-level management and managing hard and soft services in corporate offices or commercial real estate environments
• Ability to react quickly and decisively when faced with problem or issue while working off own initiative with minimal supervision in fast-paced operational settings
• Strong team player with commitment to support colleagues and ability to work under pressure and tight deadlines while maintaining service quality and stakeholder satisfaction
• Knowledge of building systems, HVAC, electrical, mechanical, and plumbing services with strong leadership and supervisory skills to effectively manage technical teams
• Experience in customer facing environment within technical FM services with ability to display initiative, confidence, and professionalism in all client interactions
• Ability to plan and manage financials within budget and time constraints while identifying cost savings opportunities and ensuring fiscal responsibility