Principal Software Asset Management Product Owner (SAM)

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary

The SAM Product Owner (ServiceNow) is responsible for managing the organization’s software assets using the ServiceNow platform. This role involves overseeing software license compliance, optimizing software usage, and ensuring effective management of software assets throughout their lifecycle. The SAM Product Owner will collaborate with various teams to leverage ServiceNow capabilities to enhance asset management processes and support organizational objectives. 

Responsibilities

ServiceNow Configuration and Management

• Configure and maintain the Software Asset Management module within ServiceNow. 

Lifecycle Management

• Oversee the software asset lifecycle from acquisition to retirement, ensuring proper documentation and tracking in ServiceNow

• Implement processes for software deployment, maintenance, and decommissioning within the ServiceNow platform. 

Collaboration and Communication

• Work closely with IT, finance, and other departments to align software asset management strategies with business objectives

• Provide training and support to staff on software usage, compliance best practices, and ServiceNow functionalities. 

Reporting and Documentation

• Generate and present regular reports on software asset status, compliance, and financial metrics to senior management

• Utilize ServiceNow reporting to create dashboards and visualizations for stakeholders. 

Qualifications

• Bachelor’s degree, Business Administration, or a related field. 

• 6-8 years of experience in Software Asset Management, Product Owner, or a similar role

• Strong understanding of software licensing models, compliance requirements, and best practices

• Experience with ServiceNow, particularly the Software Asset Management module

• Proven experience in agile methodologies and product management practices

• Excellent analytical, problem-solving, and organizational skills

• Strong communication, interpersonal and stakeholder management skills

• Relevant certifications (e.g., Certified SAM Product Owner (CSAM), ServiceNow Certified System Administrator) are a plus

• Bachelor's in Computer Science or Computer Engineering

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