AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

National Account Executive

Overview

The National Account Executive serves as a strategic leader responsible for cultivating and managing high-level client relationships to ensure the continued success and expansion of AnewHealth’s PACE services. This role requires a balance of executive relationship management, operational excellence, and client retention expertise to optimize the customer experience, support evolving client needs, and drive organizational success.

The ideal candidate is an accomplished account leader who thrives on engaging with client executives, aligning AnewHealth solutions with their strategic goals, and developing innovative approaches to client success. They will demonstrate exceptional leadership, collaboration, and problem-solving abilities to expand and strengthen AnewHealth partnerships on the west coast.

Essential Functions

Strategic Account Leadership and Client Retention

• Serve as the executive relationship lead for PACE partnerships within the west coast region, fostering long-term, trust-based relationships with client leadership (CMO, CFO, CEO, Executive Directors, etc.).
• Lead national and regional account planning initiatives to drive client success and ensure alignment with AnewHealth’s strategic objectives.
• Serve as an escalation point to support center level AM team members.
• Act as a AnewHealth’s Brand Ambassador for the PACE market.  Articulating the unique value and impact of our PACE services.
• Conduct executive-level quarterly business reviews with client leadership to assess performance, identify opportunities for operational improvement, and ensure customer satisfaction.
• Collaborate cross-functionally with service line leaders to design and execute client retention and engagement strategies.
• Lead (or organize) regional team members in aligning national partnership goals.
• Promote the adoption of new technologies, features, and initiatives across client organizations.
• Represent the voice of the customer internally, providing insights and feedback to enhance AnewHealth’s offerings and service delivery.
• Maintain thorough and accurate documentation of client interactions and activities in Salesforce CRM.

Post-Implementation Client Success

• Partner with Implementation, Operations, QA/PI, and Finance teams to ensure seamless client transitions and early-stage success.
• Conduct frequent follow-ups with new client leadership during their first year to ensure stability, satisfaction, and alignment with contractual obligations.

Contract Renewal and Retention Management

• Lead the end-to-end process of contract renewal strategy, ensuring timely execution in collaboration with Legal, Finance, and internal leadership teams.
• Evaluate existing client agreements to identify opportunities for optimization, expansion of services, and enhanced value delivery.
• Develop data-driven retention plans tailored to each account, addressing risks, challenges, and areas for growth.
• Monitor key account metrics and client satisfaction indicators to anticipate potential issues and implement proactive solutions.
• Facilitate quarterly business reviews with client executives to communicate performance outcomes, partnership milestones, and strategic recommendations.
• Ensure consistent alignment between AnewHealth’s service delivery and client goals, reinforcing long-term trust and partnership continuity.
• Maintain accountability for retention goals within assigned regions, partnering with internal teams to drive outcomes and measure success.

Education and Representation

• Represent AnewHealth at national, regional, and state PACE conferences and industry events.
• Stay informed on evolving trends, best practices, and innovations in healthcare and PACE programs.

Qualifications

• Bachelor’s degree in Business, Sales, or a related field required (or equivalent experience).
• Minimum of 6 years of progressive experience in account management, client success, or healthcare operations.
• Proven experience managing and gro