Release of Information Tech-Senior (ADM Medical Records MARC)

Under limited supervision, responsible for receiving, reviewing, processing, and tracking requests for patient medical records.

This position is hybrid AFTER training onsite is complete with required rotating onsite visits every three weeks. 

 

• Assists all walk in patients/customers with their questions and/or requests regarding health information.  
• Provides instructions/guidance on requirements to release or request health information.  
• Reviews release forms to ensure state/federal guidelines are met prior to any release of health information.  
• Answers any calls received from patients/customers regarding requests for health information.  
• Provides instructions/guidance on requirements for obtaining copies of health information.  
• Performs data entry for submitted request forms for health information into the Epic Release of Information Module; scans request forms into the system.  
• Locates patient medical records, copies/prints records; processes billing for copy/scan requests when applicable.  
• Attends to all “stat” requests as presented by requesting parties.  
• Performs all other duties as assigned.  

• Knowledgeable of State and Federal rules and regulations governing the release of health information inclusive of HIPAA and the Privacy Rule.  
• Strong customer service acumen and interpersonal skills to effectively work with both internal and external customers and respond to requests in a timely and respectful manner.  
• Ability to maintain strict protocols of all confidential or sensitive information.  
• Ability to work independently with strong attention to accuracy and detail.  
• Proficiency in relevant software such as MS Office suite.  
• Strong verbal, written and interpersonal communication skills.  

EXPERIENCE:

• Five (5) years of experience in medical records or relevant clerical experience, including at least three (3) years release of information experience is required.  

EDUCATION:

• High School Degree or GED Required.

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits. 
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist. 
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses. 
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers. 
Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury