EVS Lead- Full Time (Harrah's Ak-Chin Casino)

JOB SUMMARY: 

The role of the EVS Lead in the EVS Department is to lead EVS Cleaning Specialists and HD Cleaners in the cleaning and maintenance of all public casino areas as well as back of house areas, including restrooms, exterior buildings, and grounds to enhance an environment for creating a clean experience for our guests.

ESSENTIAL JOB FUNCTIONS:

• Adheres to departmental and company rules, regulations and policies.
• Assist with the training of new team members.
• Acknowledges and responds to customers immediately.
• Is able to answer questions about Harrah’s Ak-Chin Casino facilities and services.
• Outstanding example and a credit to Harrah’s Ak-Chin Casino Entertainment, Inc.
• Maintain strict confidentiality in accordance with Harrah’s guidelines.
• Answers incoming calls from both guests and internal departments with a warm friendly greeting
• Files invoices and other financial paperwork.
• Must be able to complete work assignments with no direct supervision.
• Prepares work orders in the property work order tracking software (HOTSOS) and ensures completion.
• Monitor and track cleaning of department supplies and various linen including pool towels, mop heads, cleaning towels, welcome mats and lounge covers. 
• Ensures the proper check out check in of department radios, keys and assets.
• Processes work orders for department tools and equipment in need of preventative maintenance or repair. 
• Maintain an accurate record of all received and dispatched call logs.
• Dispatch guest requests to EVS personnel.
• Perform daily property inspections

ADDITIONAL JOB DUTIES:

• Adheres to the tasks under the EVS Lead Duties.

• Conducts daily Buzz sessions.

• Communicates pertinent information to EVS Team Members

• Assists and directs EVS Team Members in the performance of their duties

• Assign projects when necessary

• Report any employee or guest issues that require coaching to the EVS Supervisor

• Assists in administrative duties such as shift reports, daily inspections, and scheduling.

• Assists in maintaining necessary inventories of EVS products and equipment.

• Perform other duties as assigned by EVS Supervisor

• May be required to perform the duties of cleaning specialist and Heavy Duty Cleaner.

• Answers questions about Harrah’s Ak-Chin Casino facilities and services.

• Responsible for disposition of assets.

• Ensures the SDS is up-to-date and compliant

• Orders supplies for Environmental Services and meet with department supervisors weekly to ensure the most financially responsible decisions are upheld for the department

• Responsible for planning, supervising, and monitoring the work of the team members in assigned area(s). 

• Maintains and controls department inventory, i.e., paper goods, chemicals, equipment

• Conducts tours of all work areas and public areas, identifying and correcting any deficiencies

EDUCATION and/or EXPERIENCE: 

• High School Diploma or GED preferred

• Strong communication and organizational skills

• Previous experience in the field of Housekeeping or Environmental Services preferred

• Six months to one year cleaning experience preferred

QUALIFICATIONS:

The requirements listed are representative of the k