Director System Design Architecture

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

You will be part of the End-End Solution Architecture leadership Team within the Digital Technology Experience group at ServiceNow. Our purpose is to build scalable architectures that power world-class digital experiences.

You will play a key role in shaping solution architecture across People, Finance, Sales, marketing and Partner domains. You will seek to understand how people, processes, and technology interact to perform the various workflows across various personas in both current and future states, and use this to guide architecture and solution strategy in order to achieve strategic goals You will work in cross-functional teams compile, deliver, and evangelize end-to-end solution architecture roadmaps that guide the evolution of products and services by applying depth and breadth of expertise in multiple related disciplines.

You have an expert level understanding of People, Finance, Legal, Risk, Sales, ECM domains and have experience building large scalable systems, architectures and platforms on Web, Mobile, and Cloud eco-systems. by implementing Microservices and API based architectures.  You have deep understanding of software solutions, tools and technologies, data acquisition and integration, data architecture, web services, and SOA.

You have performed as a Solutions Architect in the past and  led automation of ERP applications and customer or employee workflows in large and complex technology environments.

You have broad experience with Enterprise Applications and familiarity with physical implementation, as well as integrating with multiple real-time data sources. You are an HR/ECM/ERP expert with successful track record of architecting world class solutions with measurable impact.

You will work, partner with and collaborate with Technology and Product Leadership Teams as well as with Vendors and Partners, Developers, QA Testers, Enterprise Architecture team, Security and Operations teams.

What you get to do in this role:

• Develop executive relationships with Technology, Product and business leaders. Understand business goals and imperatives, product roadmaps and develop architecture roadmaps. Establish delivery operating model governance for end-end solution architecture teams. Participate in product delivery and execution checkpoints and key milestones. Advocate/champion Architecture best practices
• You will compile, develop, and deliver architectural guardrails; influence stakeholders and ensure compliance with architectural guardrails