Senior Manager, Commercial Training Operations
CSLAbout the role
Job Title: Sr. Mgr, Commercial Training Operations
Position Description Summary:
•Manage the Commercial role-based curriculum framework (LMS and non-LMS based) and support development, management and assignment of role-based curricula for Above Market functions•Manage and perform periodic review of all training curricula relevant for Commercial teams on the Learning Management System (LMS)•As an expert in LMS administration, assign role-based curricula on LMS to commercial colleaguesMain Responsibilities & Accountabilities:
•Develop and maintain framework for the assignment of role-based curricula for Commercial, including both LMS and non-LMS training•Manage training content on LMS to include (at least) annual review of all training curricula and content across Commercial organization•Coordinate and enter new and updated training materials on the LMS •Assign role-based curricula in LMS to new and existing employees and ensures SOPs are included in the correct role-based curriculum globally•Centralize the administration of LMS to support in-market training operations and ensure all processes are aligned across the affiliates•Act as the Commercial interface to other global functions for intake of training content, generated outside commercial, proposed for inclusion in commercial rol-based curricula with established commercial SMEs and other Training & Excellence team members to determine appropriate assignment in Commercial role-based training curricula•Manage training curriculum for commercial vendors and opportunities for appropriate access to commercial training for non-commercial colleagues •Serves as the facilitator (in partnership with SMEs) for above market onboarding and external vendor training•Drive automation of Training Operations by introducing relevant integration between LMS and Workday to maximize the efficiency of the operations•Collaborates with other training operations colleagues across commercial, other BU’s, HR, R&D, etc. to share best practices and identify and implement continuous improvements•Plays critical role in balancing the training load to ensure for fit-for-purpose application within curricula•Create and support common metrics to analyze effectiveness of the training operationsQualifications & Experience Requirements:
•Bachelor degree in business, communications or related discipline •7 plus years commercial experience in the pharmaceutical/biotechnology industry•Strong interpersonal skills to quickly build rapport and credibility with cross-functional team members•Knowledge of relevant business, legal, compliance and regulatory requirements•Experience as a member of teams in an international environment and with matrixed, cross-functional teams•Excellent negotiation, communication, and relationship-building abilities•Familiarity with global regulations and cultural nuances•Requires ability to influence others to accept practices and approaches,Our Benefits
CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.
Please take the time to review our benefits site to see what’s available to you as a CSL employee.
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