Field Service Engineer

The Field Service Engineer will be responsible for meeting requirements for daily machine installations, service maintenance and repair needs of our customers’ equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and any other duties.

Key Responsibilities

Installation of Devices at Required Sites

• Conducting device installation according to the QMS approved procedures and safety requirements.
• Trouble shooting installation, conducting in-scope field maintenance, and repair on designated equipment if required.
• Completing preventative maintenance and field modifications.
• Ordering and managing parts for repair and replacements.
• Escalate machine issues if required to support rectification and root cause identification of such issues.
• Maintaining tools and test equipment and ensuring they are functional and calibrated.
• Meeting Health and Safety and other regulatory requirements.
• Working as a member of a team to provide efficient service delivery to all accounts within an assigned area.
• Reporting customer feedback into the customer feedback process.
• Completing and keeping administrative responsibilities such installation documents up to date in a timely manner.
• Ensuring all training and device knowledge is kept up to date in line with current procedures.

Requirements

• As this role is field based, a valid driving licence, and good driving record is required.
• Educational background showing relevant qualifications in an engineering discipline
• Previous work experience servicing electro-mechanical equipment in a safety critical environment; medical devices is preferred but not essential.
• Experience of troubleshooting and responding to customer’s needs.
• Experience at interfacing with both internal team members and external customers as part of a solution-based service process.
• Proficient level of computer skills including Word, PowerPoint, Excel, and Outlook.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Resourceful, with the ability to work independently.
• Strong time management skills.
• Decision making, problem resolution and creative thinking skills.
• Attention to detail.
• Able to work productively in a pressurised environment.
• Ethical and trustworthy.
• The ability to lift a 32KG device a short distance.
• Flexible to travel across the and stay away from home when required.