Director Field & Measurement Operations

 

Date: Oct 3, 2025

Location: Newark, NJ, US

Company: PSEG

 
Requisition: 82740
 
PSEG Company: Public Service Electric & Gas Co.
 
Salary Range: $ 157,000 - $ 257,600
 
Work Location Category: Hybrid Flexible
 
We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

 

We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1. Onsite – roles where employees are expected to be onsite daily.
2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week 
3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

 

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

 

PSEG is not offering visa sponsorship for this position.

 

Job Summary

Lead customer care field and measurement organization in processes of Meter Reading, Field collections, the meter life cycle process, and operational support, with budget of $36M. Lead, develop, plan, organize and implementation of current and future strategies to accomplish key meter-to-cash processes while delivering superior customer experiences.  Responsible for directing a 400+ hundred-employee organization that accomplishes meter reading of 4.3 million meters, 99.8% actual AMI reads, 47 million meters read, and collection of over $60 million in field payments from customers while achieving operational and financial targets for meter reading and collection effectiveness.  Maintain and implement field & metering collections strategy in the field, ensuring safe policies are in place to ensure the safety and well-being of field employees as well as customers.   This position is responsible for setting the meter life cycle strategy, including determining meter requirements, inventory management strategy, performance analysis, regulatory compliance and reporting. 

Job Responsibilities

• Responsible for directing an organization that accomplishes monthly meter reading of 4.3 million meters. R
• Responsible for potential impact on customer satisfaction through the various daily contacts. 
• Beyond collections of payments, the field team is responsible for supporting set up of Deferred Payment Arrangements and applications for unknown accounts, medical extensions, etc; These activities support the revenue cycle process and contribute to reduction in Accounts Receivable. 
• Responsible for impact on customer satisfaction through daily contacts. 
• Responsible for manual meter readings and field investigations across PSE&G territory, as well as using data to streamline meter reading routes for greater efficiency.
• Aligning and supporting collections strategy, ensuring that collections process and system changes are conducted with operational considerations in mind. 
• Lead and organize the workflow systems and activities across various departments to increase cash flow, protect revenue and maximize employee productivity while optimizing the quality of service to PSE&G customers; This includes implementing credit and collections policies to ensure the financial risk is minimized, balancing any adverse impact to overall customer satisfaction. 
• Ensure team meets/excee