Global Account Operations Analyst (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

In this role you will be part of the Account Management Team at Glovo Headquarters, that is focused on growing and retaining Glovo partners. You will be directly responsible for overseeing, challenging and rethinking the data, business plan & processes of the post-sales operational landscape, based on solid data driven conclusions, so that they can be implemented  on a global scale.

THE JOURNEY

• Own Critical Account Management Operations Infrastructure:
• Maintain and optimize tracking reports and dashboards to monitor performance throughout the quarter.
• Optimize cartera assignment workflows, performance management frameworks, target setting methodologies, and compensation processes to identify gaps and implement improvements.
• Solve Complex Operational Challenges: 
• Investigate data discrepancies across multiple systems (Looker, Spreadsheets, CRM), working cross-functionally with senior stakeholders to ensure data integrity. 
• Continuously improve existing processes and identify risks or opportunities within reporting systems.
• Shape AM Strategy & Planning: 
• Develop automated target-setting systems and conduct territory optimization analysis to inform Company OKRs and quarterly planning.
• Design productivity measurement systems that identify high-performing behaviours and scale best practices.
• Lead AM ROI analysis and headcount planning processes, providing insights on team structure and resource allocation.
• Lead Process Improvement Initiatives: 
• Ensure seamless day-to-day sales operations through proactive issue resolution. 
• Analyze operational inefficiencies through detected issues, and implement data-driven processes that reduce errors and enhance our team productivity.
• Collaborate Across High-Impact Teams: Partner with Data Engineering, Business Leadership and Commercial teams to ensure alignment and data-driven decision making.
• Build Scalable Analytics Solutions: Create robust visualizations, automated reporting systems, and self-service analytics tools that enable the AM organization to scale efficiently.

WHAT YOU WILL BRING TO THE RIDE

• Background: Degree in Engineering, Mathematics, Statistics or similar quantitative field with 3+ years of experience providing internal teams with data-driven insights to support decision making; operations/financial/ commercial services background is a plus.
• Technical Expertise: Strong analytical and coding skills including advanced SQL proficiency, Excel mastery and hand-on experience with BI platforms (Looker, Tableau, PowerBI or similar)
• Statistical Knowledge: Understanding of basic statistics, data distributions, correlation analysis, and ability to interpret statistical outputs from business intelligence tools.
• Business Acumen: strategic mindset with end-to-end knowledge of your business domain and leverage this knowledge to proactively identify, discover, size, and analyse opportunities. Ability to translate business requirements into technical solutions.
• Problem-Solving Skills: Exceptional analytical abilities with a track record of identifying root causes and implementin