Senior Paralegal

<h1><strong>See yourself at Twilio</strong></h1> <p>Join the team as our next Senior Paralegal. </p> <h1><strong>Who we are &amp; why we’re hiring</strong></h1> <p>Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/">companies and developers worldwide</a> build better applications and customer experiences.</p> <p> </p> <p>Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports <a href="https://www.twilio.com/company/diversity">diversity, equity &amp; inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.</p> <h1><strong>About the job</strong></h1> <p>We are looking for a Senior Paralegal to join our Legal Strategy &amp; Operations function, supporting global telecommunications regulatory compliance initiatives for Twilio’s Communications Business Unit, as well as certain procurement-related tasks. Reporting to the Director of Legal Strategy &amp; Operations, you will project manage complex compliance initiatives simultaneously, from start to finish, and across various stakeholders within the Legal Department, Product Management, R&amp;D, Carrier Relations, and our external law firms. You will also ensure Twilio meets its regulatory reporting obligations and responds to regulatory inquiries and audit requests in a timely manner, and assist with a variety of ad hoc compliance related projects. The right candidate for this role will have strong program and project manage skills <em>and</em> a solid understanding of telecommunications regulatory compliance and its complexities on a global scale. If you like solving problems and creating order out of chaos, this is the role for you. </p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Project manage multiple complex regulatory compliance initiatives across multiple stakeholders from start to finish</li> <li>Serve as the first point of contact to review and respond to regulatory inquiries, requests for information, and audits in a timely manner and coordinate with internal legal colleagues and stakeholders on these responses, as necessary</li> <li>Ensure Twilio adheres to its regulatory reporting requirements, which includes performing quality assurance checks prior to submitting reports to regulators and serving as an escalation point to the business for complex regulatory reporting requests</li> <li>Perform a variety of legal research and due diligence regarding telecommunications licensing and regulatory compliance requirements in specific countries, including conducting compliance gap analyses to determine non-compliance risks</li> <li>Track the status of all regulatory compliance initiatives and gap analyses across the Communications Business Unit and ensure they are kept accurate and up-to-date at a regular cadence</li> <li>Liaise with outside counsel on regulatory compliance initiatives and summarize outside counsel’s recommendations in a manner that is tailored to Twilio’s compliance needs and posture</li> <li>Review and negotiate a variety of procurement agreements (e.g., software agreements, services agreements, event agreements, marketing agreements), as needed  </li> <li>Identify areas for, devise, and assist in implementing process improvements to unlock efficiencies</li> <li>Manage internal budgets and invoicing related to regulatory compliance-related legal work</li> <li>Provide support on a variety of ad-hoc operational projects and tasks</li> </ul> <h1><strong>Qualifications </strong></h1> <p>Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p> </p> <p><strong>Required</strong></p> <ul> <li>A bachelor’s degree or equivalent experience</li> <li>8+ years in a paralegal role, with 3+ years experience specifically with telecommunications regulatory compliance-related work</li> <li>Experience reviewing procurement agreements</li> <li>Strong program and project management skills and the ability to juggle multiple projects at any given time</li> <li>Strong people skills and ability to work with different stakeholder on a global basis</li> <li>Experience identifying and recommending process improvements</li> <li>Outstanding communication skills, both written and verbal, and strong attention to detail  </li> <li>Ability to manage a high volume of work in a fast-paced, ever-changing environment </