Senior Customer Success Business Partner

Who we are: 

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more. 

Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive. 

About the Role:

In the role of Post Sales Customer Success Business Partner, you will serve as a strategic collaborator for the Customer Success team, working closely with various departments to align efforts and achieve company goals. Your primary responsibility will be to foster strong connections with the Customer Success Department and other key stakeholders. This involves understanding their requirements, evaluating business objectives, and assessing key metrics. Through proactive support, you will enhance their productivity and effectiveness in client relations, ultimately contributing to improvements in customer retention, renewal rates, and the overall customer experience.

Our Customer Success Operations at Motive is at the forefront of driving strategy, execution, and scalability, touching every aspect of our business. We are seeking someone to join our team to bring innovation and experience, contributing to best-in-class retention and growth. Your role involves a data-driven approach to strategy, collaborating across teams such as Professional Services, Support, Sales, Product, Marketing, Finance, Sales Engineering, and Enterprise Systems.

What You'll Do:

• Collaboration and Alignment: Collaborate with different departments to ensure alignment of goals and strategies, acting as a liaison to facilitate communication and foster change
• Understanding Business Needs: Align departmental goals with overall organizational objectives
• Problem Solving: Actively participate in and drive problem-solving initiatives and decision-making processes to address challenges by providing expertise and support in resolving issues and optimizing processes.
• Project Management: Identify, Scope and execute projects that help us better understand our business and what drives success. Apply these learnings to drive operational changes in the business
• Strategic Planning: Act as a trusted partner and advisor contribute to the development of strategic plans by providing data driven insights and recommendations based on the needs of internal departments.
• Communication: relay insights from the Customer Success team to other parts of the organization, providing the Customer Success perspective to stakeholders and making meaningful connections between the Customer Success team and other departments.
• Continuous Improvement: Foster a culture of continuous improvement by identifying opportunities for efficiency, effectiveness, and innovation within internal processes, driving workflow improvement to reduce friction for clients, Customer Success Managers, and Leaders on a day-to-day basis.
• Change Management: support and facilitate change management initiatives by communicating changes, addressing concerns, and ensuring a smooth transition for affected departments.
• Metrics and Reporting: Develop and analyze metrics and reports to evaluate the impact of initiatives and ensure that objectives are being met

What We're Looking For:

• 5+ years of professional experience working in or with Customer Success teams
• Self Starter: strong initiative to move projects forward and can operate well with little guidance
• Strategic Thinker:<