Field Implementation Trainer

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

Role Description: 

As a Field Implementation Trainer, your primary responsibility is to empower Fixed Operations personnel across our dealer network to fully utilize our SLT product suite, thereby enhancing revenue and operational efficiency. This hands-on role involves working closely with end users — including technicians, advisors, and parts consultants — with a focus on myKaarma’s ServiceCart digital MPI platform.

This position requires full-time travel, with trainers expected to be on-site Monday through Friday, four weeks per month. Applicants should live within a reasonable driving distance from a major airport to support nationwide travel.

In this collaborative, team-oriented environment, you will play a crucial role in facilitating successful software adoption at each dealership by adhering to a standardized training process, conducting small-group training at the end user's workspace, and providing one-on-one training when necessary. You will guide users through process adjustments, troubleshoot issues, and provide personalized training to ensure each site is prepared for long-term success.

As myKaarma continues to introduce AI-enabled enhancements across the Service Lane Technology product suite, you will help dealership teams understand how these tools improve workflow efficiency, customer engagement, and data-driven decision-making. You will reinforce that AI-supported insights are designed to assist—not replace—professional judgment, ensuring responsible and effective adoption across all sites.

Key Responsibilities:

• Deliver comprehensive training to dealership personnel on the full range of myKaarma products, including AI-enabled capabilities within the Service Lane Technology suite. The instruction must cover product functionality, any limitations, and best practices to ensure effective implementation and usage.
• Assess each project and coordinate with the Lead Field Implementation Trainer.
• Prepare for each installation by reviewing Salesforce notes, deployment handoff notes, and product specialist handoff notes to anticipate and address potential challenges.
• Contribute to achieving goals set by team leads and dealer management, supporting the overall success of each implementation.
• Provide hands-on, detailed training to dealership personnel, primarily focusing on, but not limited to, ServiceCart through a standardized training process. 
• Collaborate closely with your Lead Field Implementation Trainer, ServiceCart Implementation Consultant, Scheduler Implementation Consultant, on-site teammates, and the dealership by listening to and understanding the dealership's needs.  
• Well-organized and concise documentation of dealership training notes, including a written summary following the training and any further outreach to the dealership 
• Efficiently work with Deployment, Support, Product Managers, and other internal teams to address customer needs swiftly and efficiently.
• Communicate clearly and proactively through voice and written channels, sharing feedback to refine and enhance the training process.
• Stay informed on product updates and evolving dealership practices to maintain expert-level knowledge.