Immigration Coordinator (Global)

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

OVERVIEW:  Under the supervision of a manager on the Global Team, the Immigration Coordinator provides primary assistance with individual projects, research, reporting, and general case management support to the Global immigration legal teams. 

Practice Support

• Assist with and/or maintain Global general resources including Standard Operating Procedures, guides, templates, universal tools and information;
• Assist with delivering assigned Global training sessions;
• Assist with preparing internal reports;
• Provide assistance to Immigration teams for region-specific projects or requests including group projects, audits, bulk requests/edits, etc.;
• Observe and work alongside junior staff to adhere to BAL policies, procedures, and protocols to ensure the program’s streamlined practices are observed;
• Assists in monitoring operations, work product, communications, and reporting to ensure quality standards are met per firm-wide expectations;
• Complete other related practice support duties as assigned.

Casework Support

• Assist with intake duties including initiation reviews, determining services and fees, completing assessments and assigning cases for team;
• Maintain an active caseload, continue to uphold a high-level of client service standards, and ensure all necessary information is accurate in Cobalt;
• Assist with Immigration teams on any casework support at manager’s discretion
• Complete other related practice support duties as assigned

SECONDARY RESPONSIBILITIES

• May support other Global staff or support other Global Immigration Teams at Manager’s discretion;
• Other duties as assigned by Manager.

QUALIFICATIONS

Skills and Abilities:

• Proven ability to handle a high volume of cases
• Ability to quickly absorb, learn and become skilled at a variety of legal work
• Able and willing to share knowledge with others and effectively communicate policies/procedures/protocols to all
• Excellent customer service skills
• Strong interpersonal, organizational, analytical, problem-solving, and verbal and written communication skills
• Ability to exercise tact and diplomacy in all dealings
• Must be able to multi-task and able to function effectively in a fast-paced environment
• Highly collaborative; must effectively participate in and facilitate a oneBAL team environment; professional, respectful attitude towards all coworkers
• Must have excellent time management and prioritization skills
• Must demonstrate strong organizational skills
• Must have keen attention to detail, and produce error-free work
• Must think and act independently with professionalism, discretion, and confidentiality
• Must think and act in the best interest of the team, department, and firm
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