Patient Insurance Support, Special Projects Manager (Remote/Hybrid)

Posting Date

06/27/2025

2000 16th St, Denver, Colorado, 80202-5117, United States of America

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work. 

Sound like you? Then you might be a great fit for the Patient Insurance Support Special Projects Manager role with DaVita. 

The Patient Insurance Support Special Projects Manager will report directly to the Senior Manager, Patient Support & Insurance. This teammate will play a role in ongoing evolution and execution of multi-year goals, including: technology enhancements, building omni-channel communication pathways, and managing other process optimization opportunities roadmap for patient insurance support lanes. This teammate should demonstrate agility, superior strategic project management abilities, and resourcefulness.  Further, this teammate should have a passion for people development and driving collaboration and innovation within a fast-paced team.

This role is hybrid and based out of our Denver HQ for candidates in/near Denver, CO, and the surrounding areas.  

Also, open remote candidates. Travel 4-6 times per year for team events, meetings etc will be required.

Essential Duties and Responsibilities:  

• Supports the ongoing evolution and execution of multi-year technology and process optimization roadmap for patient insurance support lanes 

• Provides strategic project management and leadership for critical projects across the patient support and insurance lane, particularly focused on strategic response to changing conditions in the insurance landscape; track progress of initiatives, including metrics reporting, and prepare presentations for senior leadership 

• Serves as lead for systems implementations and manage a small direct team consisting of a specialist, technical lead and systems analyst while also managing cross-functional project teams 

• Drive change management efforts within technology or other special projects 

• Lead multi-channel communication improvement and optimization efforts with the patient support and insurance lane and support this work across the ROPS enterprise. 

• Drive knowledge governance processes across the patient education lanes 

• Ensures the interdependencies and interoperability between technology and processes to improve a patient’s journey and experience 

• Manages external partner/vendor relationships (e.g., telecom systems, patient engagement tools, etc.) 

• Successfully manages relationships with senior business leaders and influences diverse group of partners through effective communication and strong interpersonal skills 

Project Execution & Strategic Project Management: 

• Able to structure ambiguous problems into clear workstreams and drive execution 

• Develops and communicates project scope, timeline, plan, resource requirements, and assumptions 

• Creates, implements, and drives adoption of processes and solutions to further business outcomes 

• Communicates project status updates and needs to senior leadership; prepares, reports, and manages against targets/goals including scope, schedule, metrics, and revenue 

• Creates accountability mechanism so teams deliver on commitments 

• Displays proactive communication to drive results across lanes  

Education & Experience Requirements: 

• At least 3 years of project management, process optimization, and/or systems implementation experience required, experience with enterprise-level initiatives strongly preferred. 

• Prior experience in Customer Experience, Technology/product strategy, and/or Consulting, or a similar role supporting enterprise-level initiatives within healthcare operations leadership, preferred 

• Bachelor’s Degree preferred 

• Advanced proficiency in MS Word, Excel, and PowerPoint required 

Additional Success Factors: 

• Influencing others to achieve objectives 

• Commitment to effective teammate development and efforts to create a special and fun place for teammates 

• Strategic thinking 

• Resourcefulne