Supervisor, Client Implementation

 

 

Who we are…

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

What you’ll be doing…

As the Supervisor of the Client Implementation team, you will play a critical role in overseeing and enhancing the creation of clear business rule documentation supporting the onboarding process for new clients, as well as the continued integrity and accuracy of the established business rule documentation in place for all operational clients. Building upon the skills of your specialists, you will assume leadership responsibilities, guiding the team in the execution of client implementation strategies and the precise documentation of business rules. You will be instrumental in promoting effective communication between clients and internal stakeholders while driving continuous improvements in our processes. Your contributions will be essential in ensuring seamless client experiences and maintaining the quality of business rule documentation.

• Mentor and lead a team of implementation specialists to enhance their skills and performance, providing regular feedback, coaching, and professional development opportunities.
• Oversee the collection and application of business rules on the back-office operations and system configurations during the client onboarding process, ensuring the effective implementation of services that meet client needs and expectations while adhering to project timelines and milestones.
• Supervise the use and application of the Business Rule Questionnaire (BRQ), ensuring that all documentation is accurate, comprehensive, and up to date, reflecting client-specific requirements.
• Identify and implement process enhancements related to client implementation and BRQ efforts, utilizing metrics and feedback to drive continuous improvement and operational efficiency.
• Act as the lead of implementation SMEs responsible for supporting client and internal teams, facilitating clear communication to manage expectations, address concerns, and ensure alignment throughout the implementation process.
• Develop and monitor team performance metrics, providing regular reports and insights to senior management to inform decision-making and strategic planning. 

What we’re looking for…

You are a dedicated leader who possesses strong problem-solving skills and the ability to inspire and develop your team. Your collaborative mindset enhances team dynamics, and you demonstrate exceptional analytical abilities that inform effective decision-making across client onboarding and documentation processes. With excellent communication skills—both verbal and written—you can articulate complex concepts clearly to clients and diverse internal stakeholders. You approach challenges with professionalism, maintaining a commitment to quality and client satisfaction.

You thrive in fast-paced environments and are adept at multitasking to meet project deadlines without compromising on accuracy or service delivery. Your advanced technical proficiency with various software systems equips you to navigate and adapt to different operational tools effortlessly. You are also driven by a desire to implement process improvements, ensuring that client implementations are seamless, and that business rule documentation is precise and relevant.

You’ll need to have: 

• Bachelor’s degree or four or more years of work experience.
• Four or more years of related work experience
• Two or more years of leadership experience
• Experience in Client Implementation and/or Project Management.

Even better if you have one or more of the following:

• Experience and Knowledge of Verra Mobility products and and/or it’s clients
• Lean Six Sigma Certification
• Experience in review of contracts including statements of work and professional services agreements.

Where you’ll be working 

In this remote role, you'll have the flexibility to work from home full-time, allowing you to create an optimal work environment. You’ll also have regular check-ins and team meetings scheduled through virtual