Rep, Patient Access II 6:00am - 6:30pm

Job Title: Patient Access Representative II
Department: Patient Access
Location: Baylor Scott and White Medical Center - Sunnyvale
Schedule: Full Time, 6:00 AM – 6:30 PM

Position Summary

The Patient Access Representative II at Baylor Scott and White Medical Center - Sunnyvale is responsible for supporting departmental efficiency by performing a variety of patient access functions, including scheduling, registration, pre-admission, admission, reception, and discharge. This role ensures accurate collection of patient demographic and financial information while delivering excellent customer service and supporting a positive patient experience.

Work Environment

This position operates in a fast-paced healthcare setting and requires frequent interaction with patients, families, and healthcare professionals. The Patient Access Representative II plays a vital role in supporting the mission and values of Baylor Scott and White Medical Center - Sunnyvale by ensuring efficient and compassionate patient access services.

Why Join Our Team

Baylor Scott and White Medical Center - Sunnyvale is committed to providing exceptional patient care and fostering a supportive work environment for employees. Team members are valued for their contributions and dedication to delivering high-quality service.

Equal Opportunity Employer

Baylor Scott and White Medical Center - Sunnyvale is an equal opportunity employer and is committed to creating an inclusive environment for all employees.

Essential Duties and Responsibilities

• Perform patient scheduling, registration, pre-admission, admission, reception, and discharge processes accurately and efficiently.
• Collect, verify, and enter complete and accurate patient demographic, insurance, and financial information into the appropriate systems.
• Ensure compliance with all policies, procedures, and regulatory standards of Baylor Scott and White Medical Center - Sunnyvale.
• Provide professional and courteous assistance to patients, families, physicians, and staff.
• Explain patient financial responsibilities and collect payments using compliant patient liability collection techniques before, during, and after the date of service.
• Maintain strict confidentiality of patient information in accordance with HIPAA guidelines.
• Answer incoming calls, respond to patient inquiries, and direct patients and visitors appropriately.
• Collaborate with clinical and administrative teams to ensure efficient patient flow and departmental operations.
• Support departmental goals and contribute to operational excellence.

Qualifications

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of one (1) year of patient access, registration, scheduling, or healthcare customer service experience preferred.
• Experience with electronic health records (EHR) and insurance verification preferred.

Skills and Competencies:

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced healthcare environment.
• Strong attention to detail and accuracy.
• Basic computer proficiency and ability to learn healthcare systems.

 

Baylor Scott & White Medical Center – Sunnyvale is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.