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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Senior Director of Enterprise Resiliency Planning & Execution is a pivotal leadership role within Core Technology & Operations, charged with ensuring the organization’s ability to withstand and recover from disruptions across its technology ecosystem. This role will define and operationalize a comprehensive resiliency strategy that safeguards critical services, aligns with regulatory expectations, and strengthens enterprise stability.
By designing and executing rigorous testing programs, validating resiliency capabilities against defined requirements, and driving continuous improvement, this leader will help deliver a technology environment that is resilient, predictable, and trusted. The position reports directly to the Head of Enterprise Production Services and serves as a key influencer in shaping the enterprise’s resiliency posture.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
Primary Roles & Responsibilities

1. Set strategic direction for the assigned work area in alignment with the Business Strategy and Technology standards and provide thought leadership in the development of an enterprise strategic IT plan.

2. Develop and lead a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement.

3. Provide triage leadership and communications for all high-priority incidents, ensuring effective and timely resolution of issues to minimize business and client impact.

4. Collaborate with cross-functional teams to perform Problem Management for all high-priority incidents, identifying root cause, identifying, and implementing the permanent fix.

5. Maintain a high level of awareness and understanding of existing and emerging technologies, as well as industry and bank issues, to effectively match them.

6. Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes.

7. Establish key performance indicators (KPIs) and metrics to measure the effectiveness of Stability, Incident Management and Problem Management processes.

8. Liaise with executive leadership to communicate application/system stability, Incident Management and Program Management status, providing recommendations for improvement.

9. Plan and develop budgets and performs salary administration duties to meet budgetary goals.

10. Drive the development and maintenance of a knowledge base to streamline incident resolution and problem identification.

11. Lead staff (to include development, counseling, conducting performance appraisals, setting performance expectations etc.) and evaluate processes on a regular basis. Implement new or improved processes or procedures that improve quality of work produced by the unit or eliminates/reduces operating expenses.

12. Maintain appropriate Risk Profile through owning the first line of Risk defense, proactively identifying risks, and implementing the necessary mitiga