Customer Care Manager

Join our team at BrightStar Care of Madison as a Customer Success Manager! BrightStar Care is looking for a self-driven individual who has a passion coaching and developing others. Our Customer Care Managers have strong leadership and management skills and are the backbone of our Staffing operations.

Why BrightStar?

• We promote innovative thinking
• Fill your bucket by coaching and developing others
• Create your own career path

What will my workday look like?

• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-ins” occur.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
• Supervises, educates and coaches direct care staff (Resident Assistant and Certified Nursing Assistants), as directed by the Director of Nursing.
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies.
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care.

Requirements:

• Associate and/or Bachelor's Degree in Business Management or Administration; may substitute Degree requirement with a combination of education/experience; and minimum of 2 years’ experience as manager within an office setting.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of HIPAA and healthcare office regulations.
• Valid driver’s license; valid state required proof of auto insurance.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.