Customer Service Associate

Company Details

 

Berkley Asset Protection was established in 2008 to deliver the industry’s most complete and high-quality portfolio of specialized insurance products and services to protect fine art, jewelry and other high-value personal and commercial assets. We support the market through close partnerships with an established distribution network of retail and wholesale insurance professionals. Our brokers and agents cater to a global base of clients in a variety of environments, including private and corporate art collections, museums, galleries, and exhibition, jewelry wholesalers, retailers, and manufacturers, along with those who work with collectibles, currencies, securities, and other high-value assets. Our claims and loss control operation is the undisputed gold standard for the entire fine art and jewelry insurance industry.

 

This role will be based in our West Hartford, CT office.  We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.  

 

The company is an equal employment opportunity employer.

Responsibilities

As a Customer Service Associate, you will be responsible for providing excellent and timely customer service and support to our jewelry insurance clients.   You will need to obtain a Property & Casualty license within 4 months of employment. The company will pay for your time and fees associated with obtaining the license. 

 

We are open to candidates with prior customer service experience (any industry is fine) or recent college grads looking for an opportunity to start a career in the insurance industry!

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education 

We'll count on you to:

• Answer customer phone calls and return messages from our policyholders and prospective customers (will train)
• Respond to customer emails and requests for information
• Process endorsements and change requests for clients
• Interact with vendors and partners who work with Lavalier (jewelry insurance)
• Assist with processing policies and obtaining policyholder information
• Complete data entry and/or upload of large schedules and other data
• Projects and other work as assigned

Qualifications

What you need to have:

• Prior customer service experience (any industry); or recent college grad
• Ability to obtain a Property & Casualty license within 4 months of employment (we will pay for your time and fees associated with obtaining the license) 
• Incredible empathy and understanding of the needs of our customers, you will be an excellent, pro-active advocate for Lavalier customers (jewelry insurance) and are passionate about their service experience
• A passion to provide outstanding account support, you love to pull out all the stops to support your team in order to provide exceptional customer service
• Exceptional oral and written communication skills, your communication style is flexible to the situation, you communicate clearly and with a purpose
• Proficiency with technology resources

What makes you stand out:

• Bachelor's Degree or equivalent experience
• Calm under pressure, you have excellent organizational skills, integrity, and great follow-through on tasks
• Work collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability; and a natural curiosity
• You love learning how things work and you are always looking for innovative improvements

Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms. • Target Hourly Range: $26.00 - $27.00 There is potential for the role to become "Temp to Perm". Should the role become "Perm", we'd offer a competitive compensation plan and robust benefits package for full time regular employees including: • Eligible to participate in annual discretionary bonus • Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the sco