Customer Care Analyst - Boise, ID

Cook Solutions Group is Hiring! Join a team where innovation meets customer care excellence. We’re on the hunt for a Customer Care Analyst who's not only detail-obsessed but also strategic in their approach. Based in Boise, ID, this role is key to ensuring smooth customer onboarding and long-term satisfaction by keeping data clean, processes efficient, and preventative maintenance (PM) activities on track.

Pay: $23-$25 per hour
Location: Boise, ID

What You’ll Be Doing:

• Champion the customer onboarding journey and manage accurate records in Dynamics 365

• Analyze, document, and enhance PM processes—your insights will shape smarter workflows

• Generate and share insightful weekly/monthly PM performance reports

• Team up with service managers to keep PM tasks on schedule

• Be the go-to expert for all things PM—answering questions and solving issues as they arise

• Ensure data integrity across all customer and service systems

• Spot inefficiencies and recommend process improvements to leadership

(More details available in the full job description)

What You Bring to the Table:

• Strong analytical skills and problem-solving mindset

• Excel wizardry and experience with CRM/ERP tools like Dynamics 365

• A sharp eye for detail and top-notch organizational skills

• Great communicator who collaborates well across teams

• College degree preferred; Minimum of HS Diploma or GED equivalent required along with 2 years related experience and/or training; or equivalent combination of education and experience.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.