LHSC - Assistant Director of Shelter Operations

Title: Assistant Director of Shelter Operations

Department: Loudon Homeless Services Center

Reports to: Director of Loudoun Homeless Services Center

Salary Range: $64K-$69K

Location: Leesburg, VA

FLSA Status: Exempt 

About Us: 

 Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role: 

The Assistant Director of Operations (ADO) serves as a critical member of the LHSC leadership team. The ADO supervises all Residential Coordinators (full and part time/on call) providing 24/7 shelter coverage and drop-in basic needs support, in addition to the Program Support Coordinator, as well as oversight of the Hypothermia Program and staff. The ADO has both direct service and administrative responsibilities within the shelter. The ADO will hire, train, and develop all residential and hypothermia program staff and ensure that program policies are adhered to. The Assistant Director of Operations will also collaborate with other program staff to ensure participant services are delivered following program goals and in accordance with all applicable laws and regulations in particular ensuring residential staff are trained and certified to prepare and serve food in the kitchen. The Assistant Director of Operations will oversee bill payment, vehicle fleet, and vendor contact in regard to the building, basic needs items, kitchen, and vehicles. The ADO will provide essential, front desk coverage as needed when other coverage is not able to be located. 

How you will contribute: 

 The ADO is responsible for the hiring, training, development, scheduling, and direct supervision of all residential and hypothermia program staff. As such, the RS will: 

• Ensure that Hypothermia program staff are hired and trained prior to the Hypothermia Shelter’s opening and that the program is coordinated, staffed, advertised, and supported by volunteers as well as run safely and in accordance with contract guidelines. 

• Provide guidance and direction to residential and hypothermia program staff as needed and during regularly scheduled one on one meetings 

• Review documentation completed by residential and hypothermia program staff to ensure it is in accordance with agency best practices 

• Prepare and distribute monthly residential and hypothermia program staff schedule; review and approve residential and hypothermia program staff timesheets and leave requests 

• Coordinate essential personnel in the event of safety/weather emergencies 

• Maintain a flexibles schedule in response to the needs of the shelter, and serve in an on-call capacity to help staff address crisis issues 

• Participate in and facilitate staff meetings and staff trainings as directed by supervisor 

Through oversite of the kitchen: 

• Work closely with the Community Coordinator to ensure meals are provided or prepared and served for all meals – including on weekends, holidays, and on inclement weather days. And to ensure this service is provided according to federal and state nutritional guidelines by coordinating regular menu planning 

• In partnership with the Community Coordinator, ensure adequate stocking of essential food items such as milk, water, soup, and other kitchen basics 

• Maintain inventory of supplies needed for kitchen operation within an established budget. 

• Maintain current knowledge of emergency safety procedures and guidelines for kitchen and shelter as well as maintain a Servsafe Certification and ensure the kitchen is clean, sanitary, and maintained with these standards 

Serve as the lead on all LHSC operations with the support of the Program Support Coordinator 

• Ensure agency vehicles are maintained and meet state license and registration requirements. 

• Coordinate and track unit inspections  

• Serve as point of contact for building maintenance issues; Ensures all maintenance requests are tracked and monitored by Program Support Coordinator.