Sr Account Manager, Banking

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Banking:

Serving over 25% of the Forbes 400 Wealthiest Americans, our advisors bring unrivaled insight into the complexities of managing wealth. Our firm is recognized for innovative technology, service excellence and depth of expertise across all aspects of financial planning, including wealth transfer, banking, lending, insurance, investments, tax management, philanthropy, family communication and more. Today, we manage more than $1.3 trillion in assets (as of September 30, 2023) for our clients.

Northern Trust customizes and executes complex credit facilities through a variety of assets and structures, including commercial real estate, private operating businesses, marketable securities, alternative investments, private stock, executive aircraft, yachts, fine art, life insurance, and subscription & capital call facilities.

The Banking supports the Banking Practice within Wealth Management and is an integral member of the team, helping enhance existing client relationships and supporting new relationships and contributing to the ultimate success of Wealth Management. The successful candidate will provide the Banking Advisors and lending team with support for a variety of items, including but not limited to, client development and relationship management, business development and sourcing new credit opportunities, conducting due diligence and underwriting for a variety of credit facilities and other related transactions. The Banking will manage and drive processes acting as a liaison between the client and team, and assist in monitoring financial covenants and financial reporting, reviewing third party reports and loan documents, and completing ad-hoc assignments.

Sr Account Manager, Banking

Under general supervision (but works independently most of the time) responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Private Bankers in business development; creating client presentations and coordinating with the servicing team. Resolves all types of operational or processing issues, and help drive additional depository & treasury business with new and existing clients.

The key responsibilities of the role include:

1. Acts as initial contact for complex client or partner inquiries for banking products and services. Assists with creating and implementing complex banking solutions (including treasury management) for new and existing WM clients.

2. Coordinates with CSST to execute daily client transaction activity and transaction processing; handles inquiry resolution; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners.

3. Coordinates with the CSST team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.

4. Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up.

5. Acts as resource for the relationship servicing team for highly complex WM relationships.

6. Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and clients to facilitate service changes

7. Identifies service efficiency enhancements, process improvements, and service delivery.

8. Communicates with clients regularly to inform them of account set-up or status, overdrafts, document requests or other information.

9. Develops and maintains working knowledge of deposit account types, services, financial statements and documentation required to monitor client relationships

Qualifications

5+ years’ experience, or equivalent, in financial servicing/accounting fields with client servicing background

Knowledge of banking products and services is required

Knowledge of internal banking functions. Analytical, problem solving and organizational skills required

In office