Project Support Agent

Description

Position Overview:

Under the direction of the Project Manager, the Project Support Agent assists the Key Accounts Project Coordinator, by handling a high volume of project tasks with efficiency and accuracy. This is a non-supervisory position.

Responsibilities:

Provide Outstanding Service to Dealers, Consumers, and Service Providers:

· Maintain good attendance and adherence to schedule

· Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of support

· Support multiple queues

· Follow posted protocols and service bulletins to properly execute project tasks

· Create parts orders and dispatch service technicians

· Document and maintain comprehensive customer and project case records

· Efficiently utilize tools and resources

· Promote a positive and collaborative team atmosphere with co-workers

· Execute project tasks with efficiency and accuracy

· Complete all required training and ongoing education

· Other duties as assigned

Requirements

Education:

· Minimum high school diploma or equivalent required

Experience:

· Demonstrated customer service experience required

· Minimum of 1 year call center experience preferred

Other Requirements:

· Working knowledge and experience with Microsoft Office suite or comparable software

· Excellent written and verbal communication skills

· Think critically to analyze and solve problems

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k)

· Paid Time Off benefits

· Product discounts

· Wellness programs

EOE/M/W/Vet/Disability
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