L2 Helpdesk/Service Desk Support Engineer(High Call Volume)

Company Description

Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years. 

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Job Description

Hi Team,

Arthur Grand Technologies is currently seeking a highly motivated and skilled L2 Helpdesk/Service Desk Support Engineer for  one of the major client

Job Title: L2 Helpdesk/Service Desk Support Engineer 

Location: San Antonio,TX

Duration:Long Term Contract

Required:

• Candidate with experience in a high call volume environment.
• EMR/EHR experience is Good have.

1.Good communication skills,

2. Ability to articulate IT troubleshooting with non-IT personnel, providers and medical staff,

3. Ability to work autonomously with little supervision and good documentation skills.

4.Minimum 3 years IT experience with 5 + preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.