Claims Customer Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Claims Customer Service Representative to join our growing team in St. Pete, FL.  

The Claims Customer Service Representative will support the claims process from initial filing to resolution. This role involves direct communication with carriers and clients, accurate claim documentation, and coordination with Claims Risk Managers. The ideal candidate is organized, dependable, and eager to grow their knowledge of insurance claims through hands-on experience and continued learning. 

How You Will Contribute:  

• Keeps abreast of industry changes and trends 

• Assign claims to Claims Risk Managers

• Talks with carriers and clients by phone or in person inside of agency office  

• Participates in seminars and classes for knowledge and skill development

• Order loss runs, complete Charts and Premium loss summaries

• Submit and file claims accordingly while keeping documentation notated in AMS & ImageRite

• Supports workflow within team 

• Undertakes additional responsibilities as required in the Claims Manager’s absence

• Other duties as assigned

Licenses and Certifications:  

• Current 4-40 or 620- Adjuster License (Preferred) 

Skills & Experience to Be Successful: 

• Highschool Diploma or GED 

• Proficient with MS Office Suite 

• Exceptional telephone demeanor 

• Ability to maintain a high level of confidentiality 

• 1 – 3 years' experience in a similar position 

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Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.