Network Facilities Technician II

Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Field Engineering Operations Technician II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $31.49 - $47.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

• Assist or Performs in the validation of work packages, executing project MOPs with boundary partners
• Assist or Performs in the validation and authentication of the operational performance of network systems equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and management platform practices
• Assist or performs with ensuring that the installation, documentation, turn-up and maintenance of circuits and equipment conform to Cox standards.
• Establishes network connections by Installing, terminating, and labeling cables. Installing telecommunications equipment, following industry and Cox standards.
• Maintains internal and external customer rapport by listening to and resolving concerns, answering questions. Acts as a liaison with boundary departments, vendors, and customers to correct error conditions, implement change requests and update project status
• Must be able to communicate, collaborate and provide timely updates to all boundary partners in a professional and respectful manor
• Responds to alarms or outage notifications; analyzes and troubleshoots problems for quick resolution working with National Operations Centers to restore service or to escalate as appropriate
• Tests and evaluates network systems to eliminate problems and make improvements
• Maintains safe work environment by following codes, standards, and legal regulations. This includes, but is not necessarily limited to fire suppression, access systems, HVAC, PPE, and related topics
• Keeps supplies ready by inventorying stock, placing orders, and verifying receipt through Oracle/WATTS or other means.
• Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunities
• Maintains internal and external customer rapport by listening to and resolving concerns, answering questions
• Accepts ownership for accomplishing new and different requests, as well as exploring opportunities to add value to job accomplishments
• Implements work orders, creates Remedy tickets, coordinates installation, activation and testing as needed in the turn up of services to ensure customer satisfaction and acceptance of circuits and services
• Participates in the completion of PIR’s (post incident report) as needed.
• Participates in standby rotation to provide 24/7 coverage.

QUALIFICATIONS:

Minimum

• High School Diploma, GED, or relevant work experience
• General knowledge of telecommunications operations and principles
• General knowledge of basic AC/DC theory
• Knowledge of RF, Optical and Ethernet properties and testing
• Previous exposure to fiber optic transport technology
• Excellent written and verbal communication skills
• Valid local State Driver’s License with driving record that meets Cox standards
• Ability to use various signal, data, fiber, and RF test equipment
• Proficient with common Microsoft applications (Word, Outlook, Excel)

Preferred

• AS/AA or Technical Certification in related discipline desired (i.e., electronics)
• Industry certifications (SCTE, BCT, BCE, NCTI, BICSI, Telcordia GR 1275 etc.)
• Knowledge of signal flow layout of Telecomm Facilities
• Working knowledge of Cox specifications as they relate to all Telecomm Facilities
• Understanding of telecom facility and environmental planned maintenance and monitoring needs
• General knowledge of basic operation and principles of generators, fire suppression systems and power systems

Physical Requirements

• Ability to lift 80 pounds regularly
• Ability to safely climb ladders (6’-14’) while carrying 40 pounds
• Ability to work from a bucket truck or other aerial lifts
• Ability to identify and respond quickly to sounds / alarms
• Ability to see and respond to dangerous situations
• Ab