Manager Crew Hotel & Transportation

Department:

Crew Scheduling

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As the Manager of Crew Hotel & Transportation at Southwest Airlines, you’ll lead a dedicated team responsible for ensuring our Pilots and Flight Attendants have seamless, reliable accommodations and transportation throughout their journeys. Overseeing a 24/7 operation, you’ll manage hotel and transportation logistics during both regular and irregular operations, proactively resolving issues and partnering across departments to minimize operational risk. With a focus on Crew well-being and compliance, you’ll guide Supervisors and Schedulers in securing rest accommodations, maintaining up-to-date hotel information, and supporting Crew Scheduling needs. This is a high-responsibility role ideal for a strong operational Leader who thrives in fast-paced environments and is passionate about delivering exceptional support to our frontline Teams.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Provide Positively Outrageous Service while supporting all Crew Hotel & Transportation initiatives and functions
• Provide support to Inflight and Flight Operations Crew Scheduling Teams, Pilots, and Flight Attendants by solving any hotel and transportation related issues as they arise
• Conduct research and handle special projects as assigned by the Senior Manager to support the goals and objectives of all Crew Scheduling initiatives
• Liaison to all areas within Crew Scheduling and represent Crew Hotel & Transportation as directed on various meetings, and committees
• Responsible for timely Crew Member advocacy/resolution on any Crew Hotel and Transportation logistics and Irregular Operations issues
• Provide timely and detailed briefings to Crew Scheduling, Inflight and Flight Operations Leadership regarding irregular operations, emergency response, and Crew Member issues/concerns to uphold operational integrity
• Act as Senior Manager designee and be accountable for all initiatives, functions, and responsibilities within the scope of the Crew Hotel & Transportation Team
• Oversees and is responsible for the daily functions of the Crew Hotel & Transportation Team, including proper staffing and training of New Hire Associates
• Responsible for ensuring the Crew Hotel & Transportation Team collaborates with all necessary internal departments and outside parties to eliminate operational challenges involving hotels, and transportation
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to ensure external partnerships with hotels and transportation vendors are meeting expectations and following all contract guidelines
• Skilled in handling and resolving administrative tasks
• Skilled in working under tight time constraints to complete tasks
• Ability to read documents, follow instructions, learn and understand office procedures, Pilot and Flight Attendant work rules, and applicable Federal Regulations
• Ability to lead, partner, and drive decisions regarding crew hotels and transportation that affect both Inflight and Flight Operations
• Ability to articu