Bilingual (English/Vietnamese) Medical Administrative Assistant

This is a remote position.

• Contract: Independent Contractor
  
• Work schedule: 40 hours per week; Monday to Friday, 9am to 6pm Reseda, California, USA, Pacific time with 1-hour unpaid break
  

• Handle administrative tasks to support the optometry practice’s daily operations
  
• Perform quality control checks on various administrative processes
  
• Interact with patients, including scheduling appointments and follow-ups
  
• Make outbound calls to both English and Vietnamese-speaking patients
  
• Manage patient scheduling and maintain an organized appointment system
  
• Provide customer service to address patient inquiries and concerns
  
• Assist with general administrative duties as required by the practice
  

Requirements:

• Fluency in both English and Vietnamese (speaking and writing)
  
• Excellent communication and interpersonal skills
  
• Strong organizational and multitasking abilities
  
• Proficiency in using computer systems and software for scheduling and administrative tasks
  
• Customer service orientation with a focus on patient satisfaction
  
• Ability to work full-time (40 hours per week)
  
• Healthcare or medical experience
  

Scope:

• Manage incoming and outgoing patient communications
  
• Oversee appointment scheduling and management system
  
• Ensure quality control of administrative processes
  
• Assist in maintaining patient records and practice documentation
  
• Support the overall efficiency and effectiveness of the optometry practice’s operations
  
• Monday to Friday, 9am to 6pm Pacific with an hour unpaid break
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job