Junior Customer Service Assistant (m/f/d)

Deine Aufgaben

• Provide advanced technical support for the diagnosis and repair of home appliances.
• Guide customers, call center agents, and field service technicians through troubleshooting and repair solutions.
• Analyse recurring technical issues and escalate critical cases when required.
• Ensure correct understanding and application of warranty policies and procedures.
• Validate warranty cases and ensure proper implementation in internal systems and CRM platforms.
• Act as a technical interface between Service Network, Call Center, Spare Parts, and Quality teams.
• Prepare and maintain technical documentation, training materials, and guidelines.
• Provide technical leadership within the Technical Support team.
• Generate technical and operational reports using CRM data and excel.
• Provide structured feedback to internal stakeholders for product and service improvement.

Dein Profil

• Technical education or engineering background (electronics, electromechanics, or similar).
• Proven experience in technical support, field service, or repair of home appliances.
• Experience working with warranty processes and service systems.
• English: fluent (written and spoken) 
• German is a strong advantage.
• Strong technical knowledge of home appliance repair and diagnostics.
• Experience with ticketing systems and CRM platforms.
• Advanced Excel skills for reporting, analysis, and tracking.
• Availability to travel for technical trainings, service partner visits, and operational support as required.

Was wir dir bieten

• An international work environment and agile teamwork
• A goal-oriented and collaborative organizational culture
• Flexible working hours
• Various opportunities for further training and career development
• Employee benefit programs

Wie du uns erreichst

If you would like to be part of the Midea success story, please apply via our online portal with your application documents (cover letter, CV, references, salary expectations and earliest possible starting date).