INTEGRATED ELIGIBILITY SYSTEMS RELEASE ASSISTANT

Job Requisition ID: 45112 

Opening Date: March 14, 2025

Closing Date/Time: 03/27/2025​

Agency: Department of Human Services
Class Title: EXECUTIVE I - 13851 
Skill Option: None 
Bilingual Option: None 
Salary: Anticipated Salary $5,703-$8,170/month ($68,436-$98,040/year)
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC062

 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  45112

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
 

 

Position Overview

The Division of Family and Community Services is seeking to hire a specialist to oversee Integrated Eligibility Systems (IES) Release Assistant.  This position organizes, plans, executes, controls, and evaluates the review, testing and analysis of the operation of the IES Ticket program; evaluates the process of monitoring Integrated Eligibility Systems (IES) release dates and tickets contained therein and flow of release timing; monitors and tracking of tickets including defects, enhancement requests, research items, and data fixes to ensure proper approval is received and tickets closed; identifies delays in processing, informs management of delays in ticket flow and expected receipt of tickets for preparation in ticket design, testing and release assignment; identifies Subject Matter Experts (SME’s) that assist in field prioritization of defects and enhancements and assists in final prioritization for release grouping; reviews and creates reports related to tickets to analyze life cycle of tickets; receives, reviews, and maintains change management documentation; and assists in the development of program management processes, JIRA updates as well as schedules affecting production and weekend IES access. 

Essential Functions

• Serves as an Integrated Eligibility Systems (IES) Release Assistant. 

• Assists in identifying and routinely meets with Subject Matter Expert (SME)s regarding pending defect and enhancement ticket