Staff Software Engineer, Infrastructure

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

We are looking for a Staff Software Engineer - Infrastructure to help our engineering teams build scalable, extensible, reliable, and performant systems. The role will be hands-on, optimizing our Kubernetes clusters, managing our GCP infrastructure, and improving our DevOps and SRE practices. 

Bluecore ingests hundreds of millions of events per day, sends millions of personalized emails, and manages hundreds of terabytes of data.  We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes/GKE, BigQuery, PubSub and Cloud SQL. Our stack consists primarily of Python and Golang on the backend with gRPC services, and JavaScript (React) on the frontend. We emphasize a culture of making good tradeoffs, working as a team, and leaving your ego at the door. Bluecore’s Engineering team is made up of exemplary engineers who believe in working collaboratively to solve complex technical problems and build creative solutions that are as simple as possible, but as powerful as necessary.

You will be responsible for designing, building and supporting automation tools to help developers safely manage release operations and highly-available systems. You will be hands-on managing hundreds of servers with Infrastructure-as-Code tools (such as Terraform, Config Connector) and optimizing our multi-zone networking topology. You will be maintaining Bluecore’s shared libraries providing best practices for service development. You will be responsible for our system and application level security practices, from container scanning, to RBAC, to service and user level AuthN and AuthZ systems.

Responsibilities 

• Manage hundreds of servers and thousands of containers on our Google Kubernetes Engine clusters using various automation tools.
• Design and manage zero-trust networks using Open Policy Agent (OPA), Envoy and Istio.
• Define and scale our Observability strategy with OpenTelemetry, Datadog, Prometheus and StatsD.
• Design, architect, and build performant, reliable, high-quality systems at scale within one or more engineering domains. Provide significant engineering contributions, even in domains with less expertise. Comfortable with stepping into various codebases.
• Plan, design, and roadmap extremely large and complex projects with difficult and intertwined dependencies that push the boundary of what the engineering team and the entire business is capable of. Promote coding standards, styles, and design principles across the organization.
• Proactively identify technology opportunities for the company, and push technical ideas, proposals, and plans to the entire organization and beyond through presentations, technical specs, blog posts, and documentation.
• Provide innovative ideas to improve the developer experience, helping the greater Engineering team with self-sufficiency while maintaining smart guardrails and best practices advocacy. Improve the development feedback loop while reducing our delta for time to production. 
• Lead company-wide technical strategy and decisions, and facilitate progress by building consensus amongst senior engineering leadership and company leadership. Advise and advocate for best tools, methods, and approaches for the entire engineering organization.
• Evangelize Bluecore Engineering internally and externally, including leading external initiatives to promote Bluecore Engineering in the wider community. Within Infrastructure, mentor other engineers on the team to build technical expertise.

Requirements

• 10+ years of software engineering experience, primarily in systems and infrastructure management.
• Hands-on experience maintaining Kubernetes at scale and running various workloads on Kubernetes.
• Designing and maintaining network infrastructure, including cloud-based load balancing and ingress/egress design.
• Experience with metric and alerting tools, and experience with distributed tracing systems.
• Capable of owning engineering and company level issues or gaps, and successfully planning and executing towards resolution, all while continuously identifying and exploring additional opportunities and proactively preventing upcoming risks.
• Experience developing technical roadmaps and estimates that have pushed product and business growth over several quarters. Has a proven track record of successfully completing work that spans multiple teams and quarters, creating large impacts to business success. 
• Experience excelling within a high-growth, startup environment or building out a new team/function within a larger company preferred.
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