Customer Experience Specialist - Multilingual

<h2><span><span>☀️ Ready for a once-in-a-lifetime adventure in Valencia?</span></span></h2> <p>Do you want to work in sunny Valencia and become part of our super dynamic team? Then our HelloPrint adventure is your adventure! Meet the most ambitious scale-up in Europe today.</p> <p><br/></p> <p>From our beautiful office in Valencia, we make sure our customers love us by delivering 9+ WOW service. As our team continues to grow, we’re on the lookout for a <strong>multilingual Customer Experience Specialist</strong> who can support our customers across multiple languages and bring next-level service to life.</p> <p><br/></p> <p>We’re looking for someone who is not only fluent in <strong>Dutch and English</strong>, but who can also <strong>confidently support customers in at least two of the following languages</strong>: <strong>French, Spanish, Italian, or German</strong>. If you’re passionate about helping people, have an AI-first mindset, and want to be part of a high-performance team — we want to meet you!<br/><strong><br/></strong></p> <h2><span>💬 What will you do?</span></h2> <ul> <li> <p>Be the first point of contact for our customers via phone, email, and chat;</p> </li> <li> <p>Guide customers through the product and ordering journey with clarity and care;</p> </li> <li> <p>Proactively look for solutions and go the extra mile to “WOW” every customer;</p> </li> <li> <p>Practice our most important value: <strong>Think like a customer</strong>;</p> </li> <li> <p>Take ownership of your growth and contribute to our team’s improvement by:</p> <ul> <li> <p><strong>Training new joiners</strong> during HITweek and team onboarding;</p> </li> <li> <p><strong>Participating as a trainer and role model</strong> during company-wide events like Season Prep and Season Kick-off;</p> </li> <li> <p><strong>Proposing automation projects</strong> that improve efficiency and elevate customer happiness.</p> </li> </ul> </li> </ul> <p>Do you think you are the missing piece of the puzzle? Keep reading!</p> <p><br/></p> <p></p> <p><br/></p> <h3>Requirements</h3> <h2><span><span><span>🙌 What are we looking for?</span></span></span></h2> <ul> <li> <p><strong>Multilingual fluency</strong>: Professional level of <strong>Dutch and English</strong>, and fluent in at least two of the following: <strong>French, Spanish, Italian, German</strong> (both written and spoken);</p> </li> <li> <p><strong>AI Mindset</strong>: Curious and proactive about using technology to streamline tasks and improve CX;</p> </li> <li> <p><strong>Proactive &amp; Ownership-driven</strong>: You don't wait to be told — you take initiative and challenge the status quo;</p> </li> <li> <p><strong>Open to feedback</strong>: You seek it, apply it, and use it to raise the bar for yourself and the team;</p> </li> <li> <p>A passion for helping customers and <strong>a motivation to make a real impact</strong>;</p> </li> <li> <p>A Bachelor’s degree or equivalent thinking level;</p> </li> <li> <p>Strong communication skills and a customer-centric attitude;</p></li><li>Willingness to relocate or already Valencia based.</li><li>Bonus: Experience in customer service, hospitality, or with tools like Adobe InDesign.</li></ul> <p><strong><span><span><br/></span></span></strong></p><h2><span><span> 🎉 What’s in it for you?</span></span></h2> <ul> <li> <p>Have the adventure of a lifetime in sunny Valencia ☀️</p> </li> <li> <p>Work with 100+ amazing colleagues from all around the world 🌍</p> </li> <li> <p>Join awesome company activities, events, and parties 🎉</p> </li> <li> <p>Free Spanish classes 📘</p> </li> <li> <p>Urban Sports Club discount to keep you healthy 🧘🏽‍♂️</p> </li> <li> <p>Delicious breakfast &amp; lunch provided daily 🥗</p> </li> <li> <p>Opportunity to <strong>grow through our Growth Program</strong> and internal mobility pathways</p> </li> <li> <p>Bi-weekly free<strong> Bootcamp</strong> 🏋🏽‍♀️</p> </li> <li> <p>Become a trainer or coach and actively shape the HelloPrint culture</p></li></ul> <p></p> <p><span><br/></span><strong><span>🚀 Why HelloPrint?</span></strong></p> <p dir="ltr"><br/></p> <p dir="ltr"><br/></p> <p><br/></p><ul><ul><li><strong>HelloPrint is Great Place To Work-Certified™</strong> </li> <li> <p>A unique, fast-paced culture at one of Europe’s most ambitious e-commerce scale-ups</p> </li> <li> <p><strong>Dynamic, entrepreneurial, and international</strong> environment (34+ nationalities, average age of 30)</p> </li> <li> <p>A community of <strong>like-minded young professionals</strong> in the heart of Valencia</p> </li> <li> <p>Endless <strong>opportunities to grow and Design Yourself</strong>, aligned with our culture of performance and ownership</p> </li> <li> <p>Structured support for <strong>Spanish administrative processes</strong></p> </li> <li> <p>Daily <strong>breakfast, lunch, snacks, and fruits</strong> to keep you energized 🍽️</p> </li> <li> <p>Weekly <strong>Friday drinks</strong>, seasonal parties, and <strong>unforgettable c