Manager, Software Engineering

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Omnichannel Inventory (OCI) team manages the Inventory service, a high-scale service integral to Commerce products such as Order Management System (OMS), B2C, and B2B. For this role, you will need to know how to create strong relationships with your engineering teams, align priorities with your organization and with Product Management, establish shared context and resources, create effective boundaries, and let creativity flourish. You should be comfortable and skilled at ensuring the everyday well-being and effectiveness of your team and its members. You will know when to stay out of the way and when to intervene in the best interest of your team and the company. You look to create structure within your team to ensure their effort remains consistent and sustainable.

We are looking for engineering managers who:

• Clearly articulate vision and provide direction

• Are able to manage a distributed team of engineers effectively

• Care about quality and maintainability of systems we build and operate

• Eliminate ambiguity and drive the team towards concrete actions

• Pay close attention to the health and well-being of team members

• Create opportunities for career growth and leadership in your team

• Consistently look for opportunities for team improvement and self-improvement

• Communicate effectively with customers, team members, across team boundaries, Product Management partners

• Enjoy working with Product Management to conceive creative solutions to tough problems

Management responsibility for Omnichannel Inventory, including:

• Plan, organize, lead, and oversee engineering workstreams toward high-quality, on-time delivery

• Cultivating and maintaining psychological safety within your team

• Aligning team goals with departmental and company goals

• Act as the agile scrum coach for your team

• People management (hiring, onboarding, job satisfaction, professional development, etc.)

• Project management (tools, process, methodologies, resolving blockage, etc.)

• Understanding our customer’s needs in partnership with full-time product managers

• Participate in the manager on-call rotation to support our Engineers during incidents

Key Qualifications & Experience

• 1 - 3+ years of experience managing service based software engineering teams

• 1+ years experience managing distributed teams

• Ability to communicate effectively with team members who may be remote or local, from diverse cultural backgrounds, about a range of technical and organizational subjects

• Ability to work effectively with peer managers throughout the organization to agree and achieve shared goals

• Ability to manage in a technical environment (software engineering or systems infrastructure background preferred)

• Must deeply understand the needs of software engineers, both as team members and as customers

• A related technical degree required

Helpful Prior Experience

• Experience implementing or managing teams responsible for running and maintaining a service, including containerized applications using Kubernetes, Docker, etc.

• Experience implementing or managing a team responsible for operating a web-scale platform using AWS

• Experience as an