Banquet Captain

Requisition ID: 19346

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

This position is responsible for ensuring that his or her assigned events and activities are organized and executed providing a high-quality catering service for banquets, receptions and events to achieve customer satisfaction and retention.  Responsible for directing staff, overseeing operations, and acting as liaisons between customers, catering team and other departments. Must be able to work all closing shifts that include food or bar and other shifts as needed.

What You'll Do

• Work with customers directly onsite to provide highest quality of service.
• Answer customer questions, try to resolve customer complaints, and issues.
• Able to close events and the facility for all evening events.
• Ensure proper execution of catering BEO’s for meetings, weddings & social events.
• Provide on-site event supervision of the catering staff during catered events.
• Participate in pre-event meetings with the Catering Supervisor to review catering proposals, floorplans, and timelines.
• Ensure facility cleanliness prior to, during and after the event.
• Able to reconcile the cash drawer for bar banks, complete reconciliation sheet and run nightly reports.
• Meet and greet guests in friendly and professional manner.
• Maintaining labor costs by adhering to staff schedules.
• Coordinate catering details with Event Strategist, kitchen and service staff.
• Direct and participate in the set-up and breakdown of seating tables and chairs, client provided décor, and food and bar services, when needed.
• Ensure proper AZ health code compliance and sanitation standards throughout the event.
• Monitor bar service to ensure adherence to state alcohol laws.
• Train, lead, and direct catering bartenders, and servers.
• Provide guidance and motivation to catering service staff.
• Ensure staff arrives in proper uniforms and adheres to grooming and hygiene standards.
• Maintain constant communication with kitchen staff, servers, and bartenders.

What It Takes To Succeed

• A high school diploma and minimum of 3 years’ experience in a banquet-related position
• Have a valid Maricopa County Food Handlers certification and an Arizona approved Title 4 Basic and Management certification or able to receive it within 7 days of being hired.
• Adhere to set time