Senior Patient Services Specialist - GYN Oncology

The Senior Patient Services Specialist plays a vital role in supporting patient care and clinic operations for the Swedish Cancer Institute across multiple campuses. This position provides comprehensive clinic coordination and patient orientation services while exercising a high degree of independence in managing a wide range of clerical and administrative responsibilities.
Key Responsibilities:

• Coordinate and schedule new patient visits, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests
• Obtain and manage insurance verifications, referrals, and authorizations
• Prepare, maintain, and update patient medical records with accuracy and attention to detail
• Reconcile billing issues and support timely resolution of patient account concerns
• Answer multiple phone lines, triage calls appropriately, and respond to patient, family, and provider inquiries
• Serve as a professional liaison between patients, families, physicians, other departments, and third-party payers
• Act as an informational resource regarding oncology support services available at the Swedish Cancer Institute
• Partner in the orientation and training of new staff members
• Complete responsibilities accurately and efficiently in a fast-paced environment with frequent interruptions
• Participate in special projects and additional assignments as directed

Patient-Centered Care Expectations:

• Demonstrate exceptional communication and problem-solving skills related to patient care and clinic operations
• Exhibit compassion, sensitivity, and emotional stability when working with oncology patients and their families
• Deliver all services using an exceptional customer service approach (AIDET Level II) to optimize the patient experience within the Cancer Institute

As a key member of the physician practice team, this role is ideal for a highly organized, compassionate professional who thrives in a dynamic healthcare environment and is dedicated to supporting patients throughout their oncology care journey.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualification:

• Successful completion of Oncology administrative training within six months
• Medical Terminology Certification or successful completion of a Medical Terminology course within 6 months (180 days) of hire
• 1 year of experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.)
• Experienced in obtaining insurance verifications, referrals and authorizations.

Preferred Qualification:

• Associate's Degree Emphasis in Health Care or equivalent educ/experience

Why join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position.  The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. <