Client Solutions Consulting Manager

Company

Cox Automotive - USA

Job Family Group

Engineering / Product Development

Job Profile

Client Solutions Consulting Manager

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 50% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

EV Battery Solutions (EVBS) is looking for a self-starter to lead and manage large, complex and critical programs.

The Client Performance Manager is the individual who works most closely with clients to receive, assess and communicate answers to questions about program initiatives. They must understand the client’s goals and drive insights, improvements, and growth opportunities for the client by fostering trust and expertise. The Client Performance Manager works from a position of authority to recommend, implement, and monitor solutions.

This individual will also provide tactical and strategic guidance and support to our internal teams to create, own, operationalize and maintain end-to-end programs, enabled by KPIs, dashboards and strong relationships with the client and internal stakeholders. This role will create an environment of predictable, safe and high-quality outcomes.

This individual will be located in one of our EV Battery Center markets (Oklahoma City, Atlanta, Las Vegas or Detroit).

Client Performance Management - You support new and/or existing clients.

• Adherence to EVBS Performance Management Framework.
• Primary point of contact for EVBS client(s) for all aspects of your assigned programs.
• Develop & maintain collaborative relationships with your clients (from the day-to-day stakeholder to executives), engineers and operational business stakeholders as appropriate to establish priorities and provide ongoing updates.
• Responsible for all operational, business, and finance aspects of the program. Ensure optimal operational delivery of client work via regular reporting and engagement with team to identify improvement opportunities that drive, efficiency, safety, and quality.
• Manage to SOWs and ensure issuance and replenishment of purchase orders
• Communicate proactively with client(s) on production recommendations, risks, challenges, and solutions.
• Lead regular status/update meetings with client(s) and the internal teams, ensuring thorough communication with all stakeholders at all stages of the engagement.
• Ensure lessons learned and any newly developed best practices are considered to enhance existing EVBS Performance Management Framework for continuous improvement and process optimization.
• Identify issues and opportunities within accounts and projects to provide solutions and potential sales opportunities.

Communication- You are the voice of the client to leadership.

• Facilitates face-to-face communication and client program feedback.
• Regularly communicate progress, issues, and risks to management and the program team.
• Ability to design and maintain program artifacts such as meeting agenda/minutes, RAID logs, process flows, status presentations, project updates, etc.
• Identify risks associated with the program and work to identify and enable program team to execute a mitigation plan to reduce the likelihood of the risk occurring and contingencies in case the risk manifests.
• Take corrective action to improve the RAG (Red, Amber, Green) status of the program where necessary.
• Some travel between regional sites and/or to client locations.
• Other duties as needed or required.

Client Program Leadership- You are to embody the example for the program.

• Lead and manage project to deliver business objectives, set the example, and maintain cadence.
• Leverage sales leadership to aid in driving change, change requests, timeline adjustments with the client.
• Collaborate and communicate with stakeholders, escalating issues as necessary, to ensure timely delivery.

Project Leadership- You may need to serve as a Project/Program Manager for new initiatives.

• Oversee EVBS implementation projects and support project teams consisting of both internal and external stakeholders
• Must organize, manage, direct, and drive all activities and artifacts for the program from RFP/RFI to after delivery