Superintendent, Local Area Operations

Job Requisition Id: 180325   
Business Function: Delivery Operations   
Primary City: Happy Valley-Goose Bay  
Other Location(s):  
Province: Newfoundland and Labrador  
Employment Type: Full-Time  
Employment Status: Permanent  
Language Requirement: English Essential  
Employee Class and Level: OP 02  
Working Hours: 40 hours per week
Number of Vacancies: 1   
Salary: Annual Salary starting at $75,201
Job Closing Date (MM/DD/YYYY):05/12/2024
 

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

Reporting to the Local Area Manager, leads all Operations for an assigned geographical area including: the collection, sortation, transportation and delivery of mail as well as retail outlets. Ensures service commitments and quality and safety standards are met while effectively managing costs. Manages the contractual relationships with retail dealers and other service providers.  Promotes and maintains good relations with municipal officials and communities and manages customer issues.

Job Responsibilities

Below are the main job requirements and responsibilities for the Superintendent, Local Area Operations.

• Oversees all facets of mail operations including Collection, Sortation, Transportation and Delivery, and Retail for the assigned geographic area.  Manages contingencies to minimize impact on service standards.
• Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations and inspections, and reports and follows up on accident incidences or unsafe working conditions.  Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job, participating in case review committee meetings as required. May chair or participate as a member of the local health and safety committee.
• Directs, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace.  Administers human resources processes such as staffing, performance management, disability management and attendance management.  Resolves staff issues, including disciplinary action if required.  Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreements, including the management of first level grievances. Creates learning and knowledge transfer opportunities for assigned staff.
• Monitors growth projections and recommends equipment, assets and labour required to meet the forecasted workload. Proposes annual plans and budgets; administers the operating budgets for all facilities within their designated area.
• Ensures corporate assets and equipment are used efficiently and effectively; ensures corporate and contracted vehicle loads and schedules are optimal to meet service commitments and minimize operating costs. Verifies that contractors meet volumes and other specifications before authorizing requests for payment.
• Monitors contracted services to ensure compliance to contract and CPC expectations for services such as: CUS, cleaning, snow removal etc.  Ensures corrective action is taken.

Job Responsibilities (continued)

• Ensures corporate assets and equipment are used efficiently and effectively; ensures corporate and contracted vehicle loads and schedules are optimal to meet service commitments and minimize operating costs. Verifies that contractors meet volumes and other specifications before authorizing requests for payment.
• Analyzes and reports on operational performance; leads and or participates in the development and implementation of plans to improve operational effectiveness. Approves major changes proposed by employees, for example: staff schedules, location of street furniture and the arrangement of individual letter carrier and or RSMC routes for greater efficiency.
• Manages retail activity in both corporate and dealer locations including: corporate standards, service and support, merchandising and inventory management, general postal operations and employee training, general financial operations and controls, corporate brand and image. Plans, organizes and facilitates meetings with retail operators to update them on developments and corporate direction.
• Participates in the development of retail revenue targets and operating plans. Monitors sales, revenues and operating budgets in all assigned retail outlets, and develops strategies to resolve