Software Development Engineer II, Customer Experience, Seattle

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

Software Development Engineer II, Customer Experience, Seattle

Why We Have This Role

At Qualtrics, we need talented Software Engineers who are passionate about crafting innovative and reliable software solutions that address real-world challenges. This team is pushing the Qualtrics Customer Experience (CX) product to the next level. You should love data visualization and building simple solutions to solve hard customer problems. 

By joining us, you will contribute to a collaborative environment that values innovation, ensuring that Qualtrics remains a leader in creating impactful solutions that shape the future of customer experience management.

Designing systems in an agile environment to withstand growth and owning quality from end to end are rewarding challenges and part of why Qualtrics is such an exciting place to work!

 How You’ll Find Success

• Strong level of curiosity
• Designing and implementing well-crafted, scalable, and maintainable code
• Takes initiative and shows scrappiness in getting things done
• Proven ability to work well in teams - partnering with managers, cross-functional teams, and teammates
• Takes an analytical mindset to approach problems and find solutions
• Shows a desire to learn new skills and grow in the role

How You’ll Grow

• You will gain hands-on experience with our scalable tech stacks and grow your technical skills in software development and operations.
• You will receive guidance and mentorship from team members, ultimately enhancing your career trajectory.

Things You’ll Do

• Collaborate with colleagues across various locations and disciplines to achieve common goals.
• Develop scalable, performant, accessible, and robust solutions to solve complex business problems.
• Implement new features and optimize existing ones to drive maximum performance.
• Work closely with and incorporate feedback from other engineers, tech-ops, UX designers, researchers, and product managers.
• Attend daily stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers.

What We’re Looking For On Your Resume

• 2-5 years of experience in a full-stack engineering position.
• Strong foundation in algorithms, data structures and coding background.
• Experience with continuous delivery, git, test automation and build/deploy systems
• Experience using React, Typescript, Java, Node.js, MySQL, MongoDB
• Experience with Cloud technologies a plus 
• Bachelor’s degree in Computer Science or related field
• A commitment to continuous learning and improvement in technology and software development.

What You Should Know About This Team

We are hiring engineering roles across Customer Experience, where our mission is to create lasting and valuable customer experiences by hearing, seeing, and understanding every customer, at every meaningful moment and enabling our customers to take the best action. 

We are a Software‐as‐a‐Service group, building rich frontends, mobile‐SDKs, fullstack microservices, and highly scaled and efficient backends to enable an enterprise‐scaled platform.

Core teams include: 

• CX Customer Care
  Customer Care centers or contact‐centers are an evolution of call centers, and allow for omni‐channel listening through phone calls, email, chats, social media tagging, etc.
  
  
• CX Foundational
  This product line includes purpose‐built recommendations, predictive and prescriptive insights and closed‐l