Assoc Director, Medical Information

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

Job Overview

The Associate Director of Global Strategic Capabilities will be a key member of the Global Strategic Capabilities team that will lead the implementation and execution of key operational activities. The Associate Director is responsible for driving operational excellence and vendor oversight across regional and global initiatives. This role manages outsourced vendor relationships, ensures compliance with medical information procedures, and leads quality assurance efforts to uphold service standards. The Associate Director partners cross-functionally to support inspection readiness, streamline processes, and implement digital solutions. The role also plays a key part in developing metrics, enhancing system utilization, and identifying opportunities for efficiency and risk mitigation.

Job Responsibilities:
 

• Manage the relationship between Gilead and outsourced medical information vendors, ensuring they have access to the appropriate information needed to provide excellent customer service (e.g. Gilead contacts, current product labeling, medical information content and other documents) 
• Provide oversight of vendor performance through quality assurance programs, staff training, and process implementation to meet service standards.
• Develop and document operational processes while ensuring compliance of Medical Information procedures
• Work closely with medical information and vendors to ensure inspection readiness, including facilitating preparations for internal audits, responses to findings and implementation of process 
• improvements. 
• Identify opportunities for operational efficiencies and areas of risk, and develop solutions for 
• improvement and risk reduction 
• Develop and implement a quality assurance plan for key Medical Information activities, including evaluation of product request reports, facilitating consistency of responses, and use of customer surveys 
• Facilitate consistent use of Gilead medical information systems in alignment with 
• global procedures and processes 
• Develop and share metrics and KPI reports with stakeholders, supporting tracking of departmental deliverables and goals
• Lead or support digital projects in collaboration with cross-functional teams to enhance medical information deliverables.

Basic Qualifications:

• PHD/PharmD and 5 years of relevant experience required OR
• Masters and 8 years of relevant experience required OR
• Bachelors and 10 years of relevant experience required 

Preferred Qualifications:

• Able to work under minimal direction 
• Highly self-motivated and able to perform multiple tasks in a timely fashion. 
• Excellent interpersonal, and verbal and written communication skills are required to effectively communicate, interact and work with cross functional teams.
• Demonstrated solid success in developing and maintaining good working relationships with internal colleagues and external contacts and influence cross-functionally at various levels. 
• Ability to manage and lead multiple projects and change management initiatives in a fast-paced, cross-functional environment. 
• Must have a customer focused mindset, strong attention to detail, excellent organization and problem-solving skills 
• Strong knowledge of applicable country/regional legislation/regulations and legal requirements for the provision of medical information services, and for adverse event a