Director, Business Development - Healthcare

Who We Are

WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs.

Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. WillowTree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS Digital (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.

Location and Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Charlottesville, VA, Durham, NC, or Columbus, OH OR in a Work From Anywhere (Remote) capacity with travel (40-50% of the time) to clients and WillowTree offices expected. 

The Opportunity

The Director, Business Development role would expose you to a wide variety of businesses, many partners within those businesses, and ever-changing business and technology challenges. We employ a solutions-led strategy and are seeking consultative business development executives, rather than transactional or sales-led business development professionals. 

This role will join the team as part of our quickly evolving Healthcare industry vertical, focused on building partnerships and solutions for prospective clients. Specific focus areas will include both the expansion of WillowTree’s current footprint and entry into emerging sectors within one of these industry verticals.

Responsibilities

• Introduce WillowTree's business, proposition, people, and capabilities to new client prospects via calls/meetings
• Consult with potential and existing clients to define digital strategy and digital product experiences and develop creative solutions -- help frame business/technical needs, project scope
• Collaborate closely with Solutions Architects to propose appropriate team/resourcing plans for client briefs and develop pricing proposals
• Leverage the talents of the UX Strategy and Design Team to ideate on behalf of clients, develop concepts to pitch, and develop pitch materials
• Drive the overall process to combine technical plans and creative concepts into written proposals (RFP, etc) for submission and presentations for pitches
• After a deal is finalized, you’ll work hand-in-hand with Project Management, Engineering, and Design leads to guide the overall product delivery and own the client relationship at the highest level
• Build and maintain relationships with clients to expand partnerships, and extend WillowTree services on a client-by-client basis
• Assist with developing strategies and plans for developing and deepening account 
• You must have the ability to travel up to 25% for client visits, pitches, and conferences

Qualifications

• Minimum of 3 years of consulting experience in a digital or technology environment with Healthcare clients
• Experienced working with, and presenting to, C-level professionals of Fortune 5000 companies
• Deep understanding of software development
• Skilled problem solver and value driver for clients. Ability to move clients toward valuable recommendations and high-impact solutions
• Knowledge and experience in delivering impactful presentations to executive and cross-disciplinary audiences
• A deep sense of creativity -- oftentimes our clients are looking for inspiration and direction -- genuine enthusiasm/creativity in coming up with solutions for brands/clients

Bonus Points

• Engineering or computer science degree and/or background
• Master’s degree in Business Administration