Director, National Accounts & Strategic Initiatives – Air & Water Solutions Pro

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

The Director, National Accounts – Air & Water Solutions Pro is responsible for leading strategic national account partnerships across GE Appliances’ Air & Water Solutions Pro channel while serving as a key commercial leader supporting overall business execution and growth. This role drives profitable growth, strengthens executive customer relationships, and develops long-term commercial strategies across key HVAC, plumbing, and water solutions partners.
In addition to account leadership, this role functions as a strategic partner to the broader business, supporting key priorities such as national account expansion, distribution strategy, and long-term growth initiatives. The Director contributes to the overall operating rhythm, alignment, and execution of critical commercial activities.
The Director will influence enterprise-level customer strategy, lead complex negotiations, and partner cross-functionally to deliver best-in-class customer experiences and sustainable business growth. This role requires a highly strategic and collaborative leader with strong business acumen, executive presence, and the ability to operate effectively across a matrixed organization.

Position

Director, National Accounts & Strategic Initiatives – Air & Water Solutions Pro

Location

USA, Louisville, KY

How You'll Create Possibilities

Strategic Leadership & Business Operations

• Serve as a trusted partner to senior A&W leadership and provide operational leadership across the business by helping prioritize, streamline, and drive execution of key initiatives and internal workflows
• Act as a delegate and proxy in meetings, customer discussions, and internal forums as needed to ensure continuity and progress
• Help reduce fragmentation by filtering and aligning day-to-day demands, ensuring leadership focus is directed toward the highest-value opportunities
• Drive business operating rhythms, including internal alignment cadences, business reviews, and cross-functional coordination
• Identify gaps in structure, process, and accountability, and implement scalable solutions to improve organizational effectiveness

Strategic Account Leadership

• Lead the overall commercial strategy and growth plans for assigned national account customers
• Develop customer-specific business plans that drive revenue growth, market share expansion, profitability, and category penetration
• Identify new business opportunities and expansion strategies across HVAC, plumbing, and water solutions portfolios
• Drive long-term strategic partnerships that position GE Appliances’ Air & Water as a preferred supplier within the Pro channel
• Monitor market trends, competitive activity, and customer insights to inform business strategy and decision-making
• Support the development of structured national accounts organization, including future team design, account coverage models, and capability build-out across key customers

Executive Customer Management

• Build and maintain executive-level relationships across assigned customer organizations
• Serve as the primary commercial leader and escalation point for strategic customer matters
• Lead complex negotiations involving pricing, contracts, rebate programs, promotional investments, and partnership agreements
• Deliver executive business reviews, growth updates, and strategic planning sessions with internal and external stakeholders
• Champion a customer-centric approach that strengthens partnership alignment and overall customer experience

Financial & Business Performance

• Deliver annual sales, revenue, margin, and operating plan commitments
• Own forecasting accuracy, pipeline visibility, and financial performance management across assigned accounts
• Utilize reporting tools, analytics, and market data to identify opportunities, risks, and performance trends
• Partner with Finance and Air & Water leadership to support profitab